--- title: Hotel Technologies Trends in 2020 description: We are in a new era of technology. The hotel industry is changing faster and it's important to keep up with the latest hotel technology trends in 2020. image: https://page.mysoftinn.com/hubfs/Images%20used%20for%20blog%20(8)-2.png --- [![Softinn](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/softinn-logo/softinn-logo-main-with-mascot.svg)](https://www.mysoftinn.com) - Products - [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system) - [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine) - [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-cms) - [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager) - [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk) - [AI New](https://www.mysoftinn.com/ai) - Segments - [Independent Boutique Hotel](https://www.mysoftinn.com/boutique-hotel-management-system) - [Hotel Chains](https://www.mysoftinn.com/hotel-chain-management-system) - [Resort & Villa](https://www.mysoftinn.com/resort-management-system) - [Short-Term Vacation Rental](https://www.mysoftinn.com/airbnb-short-term-rental-property-management-software) - [Campsite](https://www.mysoftinn.com/campsite-management-system) - [Airport Hotel](https://www.mysoftinn.com/airport-hotel-management-system) - Roles - [Admin & Owner](https://www.mysoftinn.com/hotel-owner) - [Manager](https://www.mysoftinn.com/hotel-manager) - [Front Desk](https://www.mysoftinn.com/hotel-front-desk-receptionist) - [Housekeeping](https://www.mysoftinn.com/hotel-housekeeper) - [Maintenance](https://www.mysoftinn.com/hotel-maintenance-technician) - [Finance](https://www.mysoftinn.com/hotel-finance-accountant) - [Marketing and Sales](https://www.mysoftinn.com/hotel-marketing-sales) - Resources - [Knowledge Base](https://blog.mysoftinn.com) - [E-books](https://page.mysoftinn.com/guide-and-resources?hsLang=en-my) - [Product Training](https://page.mysoftinn.com/softinn-product-training-session?hsLang=en-my) - [Blog & Articles](https://page.mysoftinn.com/en) - [Product Updates](https://blog.mysoftinn.com/category/product-updates/) - [Partner & Integration](https://www.mysoftinn.com/integrations) - Company - [About Softinn](https://www.mysoftinn.com/about-us) - [Contact Us](https://www.mysoftinn.com/contact-us) - [Careers](https://page.mysoftinn.com/careers?hsLang=en-my) - [Pricing](https://www.mysoftinn.com/pricing) [Free Trial](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my) [Login](https://www.mysoftinn.com/login) # Hotel Technologies Trends in 2020 Softinn Author Last updated 02 Jul 2021 ![](https://page.mysoftinn.com/hubfs/Images%20used%20for%20blog%20(8)-2.png) Technology is changing people’s way of living. Every industry is embracing the benefit that technology has to offer. The hospitality industry is not being left out either. The hotel sector is one of the sectors that are using technology to enhance the efficiency of their operations. Also, the use of technology in a hotel will make the guest experience more memorable. This article outlines some of the hotel technologies trends in 2020 that every hotelier should know.   ## Mobile Room Keys Mobile technology is rapidly developing day by day. The hospitality industry is taking advantage of this development. Currently, most hotels use [key cards](https://page.mysoftinn.com/en/vingcard?hsLang=en-my) that are easily damaged and get lost. With the recent introduction of mobile room keys, guests can install the hotel mobile app on their smartphones. With this mobile app, guests can get access to their hotel room with the help of their phones. These mobile room keys will save the hotel money from making key cards and making it convenient for guests to get access to their room. Read also: [Vingcard Vision](https://page.mysoftinn.com/en/vingcard-vision?hsLang=en-my)   ## Virtual Reality (VR) ![Images used for blog (11)](https://page.mysoftinn.com/hs-fs/hubfs/Images%20used%20for%20blog%20(11).png?width=1920&name=Images%20used%20for%20blog%20(11).png) The [virtual reality](https://www.revfine.com/virtual-reality-hospitality-industry/) technology is becoming more popular nowadays. The hospitality industry is now adopting these virtual reality technologies. For example, most luxury hotels have started offering a 360-degree view of their hotel on their website. With VR technology, guests can get a whole view of the hotel premises and facilities. This will encourage the guest to make a fast booking decision. The application of VR technology can also be utilized by hotels to entertain their guests. This can surely give the guest an amazing experience.   ## Smart Reserved Parking Car parking is usually an issue with most businesses. The hotel industry also faces these car parking-related challenges. The hotel needs to provide parking for their guests for the few nights they are going to spend at their hotel. With the [smart reserved parking](https://parksmart.gbci.org/what-smart-parking) hotel technology trend, guests can reserve their parking space in advance. This will enable the hotel to assign a parking space to a guest even when the guest has not yet arrived in the hotel. This technology helps the hotel to save the labor cost of manually managing parking space and create a pleasant guest experience.    ## Smart Room Service ![Images used for blog (10)](https://page.mysoftinn.com/hs-fs/hubfs/Images%20used%20for%20blog%20(10).png?width=1920&name=Images%20used%20for%20blog%20(10).png) Currently, when guests need something from the hotel, they will usually use the hotel’s telephone room service. But with [smart room service](https://www.revfine.com/smart-room/), guests can access the hotel food menu from their phone, communicate with hotel staff, and make their orders using their smartphones. Hotels can also send push notifications to guests when they are in their rooms and request their orders. These notifications can be based on the guest's previous orders or popular suggestions. Take for example you know what your common guests usually order, their favorites meals, and their preferred time of order. Then, you can take this opportunity to send push notifications and remind the guest that the hotel is ready to take their orders.   ## Remote Check-In and Check-Out Process ![Images used for blog (9)](https://page.mysoftinn.com/hs-fs/hubfs/Images%20used%20for%20blog%20(9).png?width=1920&name=Images%20used%20for%20blog%20(9).png) Guests can check-in and check-out from their rooms with their mobile phones. This will help the hotel front desk staff by making their work easier. The[remote check-in and check-out process](https://www.hotelogix.com/blog/2018/01/23/simplify-hotel-check-in-and-checkout-process/) allow guests to manage their room stay efficiently without the need to be present at the front desk. No queuing up is required and front office staff can better manage hotel guests.   ## To Conclude These are just a few hotel technologies trends in 2020 that we suggest hotels should consider adopting to deliver better guests' experiences during their stay. As a player in the hotel industry, you must keep updated with the latest trends in the hotel industry and evolving technology. [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on pinterest](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/pinterest-color.png?width=24&name=pinterest-color.png)](http://pinterest.com/pin/create/button/?url=https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Dpinterest&media=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fpage.mysoftinn.com%2Fen%2Fhotel-technologies-trends-in-2020%3Futm_medium%3Dsocial%26utm_source%3Demail) ![Softinn Author](https://page.mysoftinn.com/hs-fs/hubfs/Mascot/Mascot-100-01-Face-Greet-Swivel-Right.png?width=80&height=80&name=Mascot-100-01-Face-Greet-Swivel-Right.png) ##### Softinn Author Meet Softinn mascot, the friendly face behind our stories! Always curious and a little mischievous, they love sharing tips, insights, and a sprinkle of fun with every post. When not helping our readers, you’ll find them exploring new ideas, dreaming up adventures, and making sure our brand stays lively and approachable. #### Stay in the Loop! Get the latest hotel management insights, tips, and industry updates delivered to your inbox monthly. No spam, just valuable content. - Monthly expert insights - Industry trends & best practices - Exclusive tips & resources [Subscribe Now](https://page.mysoftinn.com/softinn-blog-subscription?hsLang=en-my) We respect your privacy. Unsubscribe anytime. #### Comments ##### Recent Posts [![When the Minimum Wage Goes Up, What's Your Hotel's Next Move?](https://page.mysoftinn.com/hubfs/Hotel%20Operations_%20Navigating%20Rising%20Wages-%20blog.png)](https://page.mysoftinn.com/en/when-the-minimum-wage-goes-up-whats-your-hotels-next-move?hsLang=en-my) ###### [When the Minimum Wage Goes Up, What's Your Hotel's Next Move?](https://page.mysoftinn.com/en/when-the-minimum-wage-goes-up-whats-your-hotels-next-move?hsLang=en-my) [![Why Hotels Should Offer Reserve Now, Pay Later to Guests](https://page.mysoftinn.com/hubfs/blog%20rnpkl-1.png)](https://page.mysoftinn.com/en/why-hotels-should-offer-reserve-now-pay-later-to-guests?hsLang=en-my) ###### [Why Hotels Should Offer Reserve Now, Pay Later to Guests](https://page.mysoftinn.com/en/why-hotels-should-offer-reserve-now-pay-later-to-guests?hsLang=en-my) [![API, AI, Integration: Should Your Hotel Build or Buy?](https://page.mysoftinn.com/hubfs/blog%20-%20API%2cAI2.png)](https://page.mysoftinn.com/en/api-ai-integration-should-your-hotel-build-or-buy?hsLang=en-my) ###### [API, AI, Integration: Should Your Hotel Build or Buy?](https://page.mysoftinn.com/en/api-ai-integration-should-your-hotel-build-or-buy?hsLang=en-my) [![The Best AI Preparation Your Hotel Can Do Has Nothing to Do With AI](https://page.mysoftinn.com/hubfs/banner%20hr2%20-%20header.png)](https://page.mysoftinn.com/en/the-best-ai-preparation-your-hotel-can-do-has-nothing-to-do-with-ai?hsLang=en-my) ###### [The Best AI Preparation Your Hotel Can Do Has Nothing to Do With AI](https://page.mysoftinn.com/en/the-best-ai-preparation-your-hotel-can-do-has-nothing-to-do-with-ai?hsLang=en-my) [![The e-Invoice Exemption Increased to RM3Million : What It Means For Your Hotel?](https://page.mysoftinn.com/hubfs/Blog%20Banner%202026%20-%20einvoice1-1.png)](https://page.mysoftinn.com/en/the-e-invoice-exemption-increased-to-rm3million-what-it-means-for-your-hotel?hsLang=en-my) ###### [The e-Invoice Exemption Increased to RM3Million : What It Means For Your Hotel?](https://page.mysoftinn.com/en/the-e-invoice-exemption-increased-to-rm3million-what-it-means-for-your-hotel?hsLang=en-my) # Get Your Free Trial Now! [Start Trial](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my) No credit card required #### Products [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system) [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager) [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine) [AI](https://www.mysoftinn.com/ai) [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-cms) [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk) [Softinn API](https://api.mysoftinn.com/swagger/ui/index) [Pricing & Plans](https://www.mysoftinn.com/pricing) #### Segments [Independent Boutique Hotel](https://www.mysoftinn.com/boutique-hotel-management-system) [Resort & Villa](https://www.mysoftinn.com/resort-management-system) [Hotel Chains](https://www.mysoftinn.com/hotel-chain-management-system) [Short-Term Vacation Rental](https://www.mysoftinn.com/airbnb-short-term-rental-property-management-software) [Campsite](https://www.mysoftinn.com/campsite-management-system) [Airport Hotel](https://www.mysoftinn.com/airport-hotel-management-system) [Customer Success Stories](https://www.mysoftinn.com/hotel-clients) #### Resources [Knowledge Base](https://blog.mysoftinn.com) [Blog & Articles](https://page.mysoftinn.com/en) [Product Updates](https://blog.mysoftinn.com/category/product-updates/) [Product Training](https://page.mysoftinn.com/softinn-product-training-session?hsLang=en-my) [Partner & Integration](https://www.mysoftinn.com/integrations) #### Company [About Softinn](https://www.mysoftinn.com/about-us) [Contact Us](https://www.mysoftinn.com/contact-us) [Careers](https://page.mysoftinn.com/careers?hsLang=en-my) [Press Kit](https://page.mysoftinn.com/hubfs/Softinn%20Press%20Kit%202025.pdf?hsLang=en-my) [Terms of Service](https://page.mysoftinn.com/terms-of-service?hsLang=en-my)|[Privacy Policy](https://page.mysoftinn.com/privacy-policy?hsLang=en-my) Softinn builds the next-generation hotel management system for hotels in Southeast Asia. [![Facebook Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/social-media/facebook-footer.png)](https://www.facebook.com/mySoftinn) [![LinkedIn Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/social-media/linkedin-footer.png)](https://www.linkedin.com/company/softinn) [![X Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/social-media/twitter-footer.png)](https://x.com/mysoftinn) [![YouTube Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/social-media/youtube-2.svg)](https://www.youtube.com/c/Softinn) [![Instagram Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/social-media/instagram-logo.svg)](https://www.instagram.com/mysoftinn/) --- © 2013-2026 Softinn Solutions Sdn. Bhd. 201201044886 (1029363-M). TIN: C-23412633070. SST No: M10-2208-32100003. All rights reserved. Made with ♥ in Malacca, Malaysia. ![Softinn Logo](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/softinn-logo/softinn-logo-main-with-mascot.svg) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Softinn Author", "url" : "https://page.mysoftinn.com/en/author/softinn" }, "dateModified" : "2021-07-02T03:31:08.218Z", "datePublished" : "2020-01-10T05:13:25.000Z", "headline" : "Hotel Technologies Trends in 2020", "image" : [ "https://page.mysoftinn.com/hubfs/Images%20used%20for%20blog%20(8)-2.png" ], "mainEntityOfPage" : { "@id" : "https://page.mysoftinn.com/en/hotel-technologies-trends-in-2020", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://page.mysoftinn.com/hubfs/230813-softinn-block-green.png" }, "name" : "Softinn Solutions Sdn. Bhd." } } ```