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Humanizing Innovation: Embracing Technology for Better Customer Experience in the Hotel Industry

JeeShen, the founder and CEO of Softinn shared his thoughts on embracing technology for better customer experience in the hotel industry along with fellow speakers  - Assoc. Prof. Ts. Dr. Md. Shohel Sayeed, Faculty of Information Science and Technology (FIST), Multimedia University (MMU) and Ts. Dr. Ong Lee Yeng from FIST MMU.

In his presentation, JeeShen dissects the technology stack used in one of the oldest industries - Hospitality (or Hotel). He will talk about the usage of cloud technology, robotics, and automation in the hotel and uncover the algorithms that work behind the scene while a traveller plans their trip.

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How Hotels Should Handle Shortage of Staff

Employees are considered to be the most valuable asset of the organization. They are the people with skills, knowledge, and experience that bring value to the business. Hence, the crisis in the shortage of staff would be an issue for hotel businesses and could affect the revenue too. 

Let me share some of the ways that could help hotels to handle the shortage of staff effectively.

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Hotel Touch Screen Kiosk Solutions Malaysia

Kiosk Solution has been widely used in many business industries such as airports, F&B, and hotels. 7 years ago, Resort World Genting installed its very first kiosk at the hotel lobby to start introducing a self-check-in service. As the world has been hit badly by the Covid-19 pandemic, many more hotels are starting to adopt hotel kiosk solutions.

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STAAH MAX Channel Manager

In the current state of affairs, if you're one of the 50% of hotels that don't use a channel manager, you're probably spending hours every week uploading and updating rates, wondering where parity issues have been coming from, and tugging your hair out wishing there was a way to make it all more manageable and more efficient.

Many hotels have already adopted an intelligent tool that can assist them in updating room rates and availability and close rooms for a specific period for all connected OTAs. This solution is referred to as a channel manager! Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. In this article, we will dive in and learn about STAAH MAX Channel Manager.

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The Best Hotel Channel Manager for Small Hotels

It should be noted that even a small hotel required the services of a channel manager. A small hotel can be considered a boutique hotel, motel, and Inn with 10 to 100 rooms. Imagine that constant monitoring and updating booking channels like Booking.com, Airbnb, Expedia, and others could be an unsustainable drain on cost and time to hoteliers. Consider how long it takes you to log into each third-party channel's dashboard and amend it manually.

Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you to improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. There are a lot of channel manager providers in the market, thus it is critical to ensure that you have done enough research on which channel manager you should invest in for your small hotel.

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Features & Benefits of Hotel Channel Manager

Nowadays, there are a lot of hotel owners who sign up for online booking platforms to optimize their profit. However, it could be very difficult to manage all online booking platforms and update their room inventory in real-time. This is when the channel manager plays an important role to hoteliers.

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The Best Hotel Channel Manager

Are you looking to upgrade your existing hotel channel manager or subscribe to a channel manager for a new property? There are numerous channel managers on the market, and no single provider is ideal for all properties, so it is critical that you conduct your research before making a decision and ensure that you have invested in the right solution that aligns with your objective. In this blog, I will highlight the top 5 Channel Manager providers renowned by the industry and available globally as well as the criteria that you need to consider when choosing a hotel channel manager.

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SiteMinder Channel Manager

Hoteliers have to wear multiple hats to ensure that their operation is done effectively and efficiently. However, this often comes at a cost. It is important to mention that some of the daily operations and workload can be time-consuming and often cause delays. However, thanks to the smart hotel technology, it allows hoteliers to run their operation with cost-saving and bring more opportunities to increase revenue. One of the important tools to support your hotel operation smoothly and effectively is the Channel Manager.

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Airbnb and Booking.com Channel Manager

There are three ways to keep your Airbnb calendar in sync with the Booking.com calendar. In this article, we will talk about the pros and cons of each. The vacation rental industry has become more popular, and it's now even more competitive. If you are the property owner or operator that wanted to grow your Airbnb business, you need to consider getting your property listed on more than one platform other than the Airbnb app. By advertising the property through multiple channels, there is a high possibility to reach more audiences around the world. It gives more opportunities to generate more bookings.

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Hotel Channel Manager

What is a Channel Manager?

A Channel Manager is a system that helps hotels update their real-time inventory distribution and rates across multiple channels and manage the reservation accordingly. 

This means hoteliers that are using Channel Manager will not need to log in individually to each OTA dashboard, in order to update room availability as well as price rate. 

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