---
title: Softinn Information Security Policy
description: Softinn Information Security Policy
---

[![Softinn Logo](https://page.mysoftinn.com/hubfs/footer-logo/softinn-logo-green.png "Softinn Hotel Management System")](https://www.mysoftinn.com/)

- FEATURES
  
    - ## Top-Notch
      
      ![Softinn achievement - We broke our GMV records amid the COVID pandemic](https://page.mysoftinn.com/hubfs/navbar%20image/Monthly-GMV-1.png)
      
      We broke our monthly GMV record by 200% in March 2021 despite pandemic !
    - ### Essentials
      
      
      
      ![Hotel property management system](https://page.mysoftinn.com/hubfs/navbar%20image/Property-Management-System-icons.png) [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system)
      
      Easy-to-use front desk system that facilitates day-to-day hotel operations
      
      
      
      
      
      ![Hotel booking engine](https://page.mysoftinn.com/hubfs/navbar%20image/Booking-Engine-Icons.png) [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine)
      
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      Self-servicing hotel check-in, check-out and walk-in guest reservation
      
      
      
      
      
      
      
      ![Hotel channel manager](https://page.mysoftinn.com/hubfs/navbar%20image/Channel-Manager-Icons.png) [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager)
      
      Probably the most affordable Channel Manager that you have come across
      
      
      
      
      
      ![Hotel website content management system](https://page.mysoftinn.com/hubfs/navbar%20image/CMS-Icons.png) [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-with-cms)
      
      User-friendly website content management system built for hotelier
      
      
      
      
      
      #### [Try Our Free Trial Unlock More Value with Softinn today!](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my)
- SEGMENTS
  
    - # Customer Success Stories
      
      You would love to hear how have our customers made a significant difference after using Softinn
      
      [> Read More Here](https://www.mysoftinn.com/hotel-clients)
    - ### Suitable For
      
      
      
      ![Small hotel management software](https://page.mysoftinn.com/hubfs/navbar%20image/icon-boutiquehotel.png) [Independent & Boutique Hotel](https://www.mysoftinn.com/hotel-management-system)
      
      Road to automation, reduce unnecessary operational hassle and generate more revenues
      
      
      
      
      
      ![Resort management software](https://page.mysoftinn.com/hubfs/navbar%20image/icon-villaresorts.png) [Resort & Luxury Villa](https://www.mysoftinn.com/resort-management-system)
      
      Stand out from the other competitors, build a strong online presence
      
      
      
      
      
      
      
      ![Hotel chain management software and systems](https://page.mysoftinn.com/hubfs/navbar%20image/icon-hotelchain.png) [Hotel Groups & Chains](https://www.mysoftinn.com/hotel-chain-management-system)
      
      Manage your hotel branches & franchises systematically regardless of the number of properties
      
      
      
      
      
      ![Airbnb management software](https://page.mysoftinn.com/hubfs/navbar%20image/icon-bnbmanagement.png) [Bnb Management](https://www.mysoftinn.com/airbnb-management-software)
      
      All tools and reports that you need to manage properties owned by others
- [Pricing](https://www.mysoftinn.com/pricing)
- RESOURCES
  
    - # E-book & Offers
      
      More that just an e-book. Tips, tricks and trends are included for knowledge enhancement
      
      [>   Free Download](https://page.mysoftinn.com/guide-and-resources?hsLang=en-my)
    - [Knowledge Base](https://blog.mysoftinn.com)
      
      One-stop knowledge center for Softinn users from beginners to expert
      
      
      
      
      
      [Product Training](https://page.mysoftinn.com/softinn-onboarding-training-session?hsLang=en-my)
      
      New to Softinn? Book your slot to join our live training session
      
      
      
      
      
      
      
      [Blog & Article](https://page.mysoftinn.com/en?hsLang=en-my)
      
      We create and curate useful contents about the topics that hoteliers are looking for
      
      
      
      
      
      [Product Update](https://blog.mysoftinn.com/category/product-updates/)
      
      We constantly innovate. Read more on our latest product releases & feature updates
- COMPANY
  
    - # Hello from Softinn!
      
      We are hotel technology service provider with a mission to make hoteliers work easier
      
      [>   About Us](https://www.mysoftinn.com/about-us) ![About Softinn](https://page.mysoftinn.com/hubfs/navbar%20image/mascot-hi.gif)
    - [Why Softinn](https://www.mysoftinn.com/about-us)
      
      We do what we do best, make I.T easy for hoteliers
      
      
      
      
      
      [Partner & Integration](https://www.mysoftinn.com/integrations)
      
      We work and integrate with other amazing companies
      
      
      
      
      
      
      
      [Contact Us](https://www.mysoftinn.com/contact-us)
      
      Let’s get connected. We are more than happy to talk to you
      
      
      
      
      
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- FEATURES 
    - [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system)
    - [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine)
    - [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager)
    - [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-with-cms)
    - [Hybrid Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk)
- SEGMENTS 
    - [Independent & Boutique Hotel](https://www.mysoftinn.com/hotel-management-system)
    - [Hotel Groups](https://www.mysoftinn.com/hotel-chain-management-system)
    - [Resort & Luxury Villa](https://www.mysoftinn.com/resort-management-system)
    - [Bnb Management](https://www.mysoftinn.com/airbnb-management-software)
- [PRICING](https://www.mysoftinn.com/pricing)
- RESOURCES 
    - [Knowledge Base](https://blog.mysoftinn.com)
    - [Blog & Article](https://page.mysoftinn.com/en?hsLang=en-my)
    - [Product Update](https://blog.mysoftinn.com/category/product-updates/)
    - [Product Training](https://page.mysoftinn.com/softinn-onboarding-training-session?hsLang=en-my)
- COMPANY 
    - [About Us](https://www.mysoftinn.com/about-us)
    - [Why Softinn](https://www.mysoftinn.com/about-us)
    - [Contact Us](https://www.mysoftinn.com/contact-us)
    - [Partner & Integration](https://www.mysoftinn.com/integrations)
    - [Career](https://page.mysoftinn.com/careers?hsLang=en-my)

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# **Information Security Policy**

Softinn Official Information Security Policy

 

## **Statement from the Executive Team**

At Softinn Solutions Sdn Bhd, our mission is to "Make hoteliers work easier" by providing innovative hospitality technology solutions. Our solutions enable hotels and accommodation operators to streamline their business operations, offering flexible alternatives to start and scale their business with the help of technology through integration and application.

We recognize that the security of our clients' and their guests' data is paramount. We are committed to implementing robust information security measures to protect sensitive data and ensure compliance with applicable laws and regulations, including the Malaysian Personal Data Protection Act (PDPA) 2010 and 2024.

Our Information Security Policy is guided by the following five key principles:

 

### **1. Risk-Based Approach to Information Security**

We adopt a risk management approach to identify, assess, and mitigate information security risks. This ensures that our resources are focused on areas with the greatest potential impact.

Softinn will:

- Conduct regular information security risk assessments.
- Ensure that information security risks are managed within our risk appetite.
- Communicate identified risks with key stakeholders.

 

### **2. Empowering Our Staff as the First Line of Defense**

Our employees play a crucial role in maintaining information security. We foster a culture of security awareness and individual accountability.

Softinn will:

- Provide ongoing information security training to all staff.
- Clearly communicate information security obligations, policies, and procedures.
- Encourage staff to take initiative in safeguarding information.

### **3. Controlled Access to Protected Information**

We classify information based on sensitivity and ensure that access is restricted to authorized personnel only.

Softinn will:

- Implement access controls aligned with user roles and responsibilities.
- Regularly review and monitor access permissions.
- Maintain an information classification scheme.

 

### **4. Implementation of Comprehensive Safeguards**

We apply technical, administrative, and physical safeguards to protect information assets.

Softinn will:

- Comply with established information security frameworks and standards.
- Regularly review and update security policies and procedures.
- Manage exceptions to security standards through risk assessments.
- Continuously improve the effectiveness of our information security management system.

### **5. Compliance with Legal and Regulatory Obligations**

We are committed to complying with all relevant legal and regulatory requirements related to information security.

Softinn will:

- Document and regularly review applicable laws and regulations, including the PDPA 2010 and 2024.
- Monitor compliance with legal and regulatory obligations.  
   

This policy is subject to regular review and updates to ensure its continued relevance and effectiveness. For more information about our data protection practices, please refer to our [Privacy Policy](https://page.mysoftinn.com/privacy-policy?hsLang=en-my).

This document has been authorised and approved by: 

***LEE JEE SHEN (CEO)***  
***TEE DEE THENG (HEAD OF BUSINESS OPERATIONS)***

 

*Last Updated on 1st January 2025*

 

 

## **List of third-party processors as at 31st May 2025:**

 

| **Third-Party Processor** | **Location** |
| --- | --- |
| AWS | US |
| Azure | APAC, US |
| Google Workspace | EEA, US, UK |
| Google Inc | EEA, US, UK |
| Facebook | US |
| PayPal | US |
| Hubspot | US |
| Stripe | APAC, US, EU |
| Sendgrids | US |
| Open Exchange | US |
| eGHL | APAC |
| iPay88 | APAC |
| Billplz | APAC |
| Cloudflare | APAC, EU |
| Digital Ocean | US, UK |

 

 

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Softinn builds the next-generation hotel management system for boutique hotels in Asia Pacific.

[Term & Services](https://page.mysoftinn.com/terms-of-service?hsLang=en-my) | [Privacy Policy](https://page.mysoftinn.com/privacy-policy?hsLang=en-my)

- [Features](https://www.mysoftinn.com/hotel-management-system)

- [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system)
- [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager)
- [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine)
- [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-with-cms)
- [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk)
- [Softinn API](https://api.mysoftinn.com/swagger/ui/index)

- Segments

- [Independent & Boutique Hotel](https://www.mysoftinn.com/hotel-management-system)
- [Hotel Groups & Chains](https://www.mysoftinn.com/hotel-chain-management-system)
- [Resort & Luxury Villa](https://www.mysoftinn.com/resort-management-system)
- [BnB Management](https://www.mysoftinn.com/airbnb-management-software)
- [Customer Success Story](https://www.mysoftinn.com/hotel-clients)

- Resources

- [Knowledge Base](https://blog.mysoftinn.com)
- [Blog and Articles](https://page.mysoftinn.com/en)
- [Product Update](https://blog.mysoftinn.com/category/product-updates)
- [Product Training (Basic)](https://page.mysoftinn.com/softinn-onboarding-training-session)
- [Product Training (Advanced)](https://page.mysoftinn.com/softinn-advanced-training-session)

- [Company](https://www.mysoftinn.com/Home/About)

- [About](https://www.mysoftinn.com/about-us)
- [Contact Us](https://www.mysoftinn.com/contact-us)
- [Partner & Integration](https://www.mysoftinn.com/integrations)
- [Career](https://page.mysoftinn.com/careers)
- [Pricing & Plan](https://www.mysoftinn.com/pricing)

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