Business & HR Executive

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in Southeast Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

The Business & HR Executive manages people operations and booking support - two domains that both require the same core skill: staying calm when things are moving fast. This role suits someone with prior operations or customer-facing experience who can hold multiple responsibilities without losing attention to detail. It is not a purely administrative role - you will own real outcomes, handle live partner requests, and play an active part in how the company hires and supports its team.

Job Responsibility:

1. Manage the HR administrative tasks and provide coordination support.
2. Draft and post job listings on relevant platforms.
3. Screen applications and coordinate interview scheduling via the company CRM
4. Manage onboarding documentation & onboarding of new hires
5. Periodically write blog related to HR topic
6. Handle customer enquiries and support related to bookings, including booking modification or cancellation requests
7. Engage smoothly with Softinn booking hotel merchants on booking modification, room price update, promotion, and allotment
8. Handle office admin tasks. Contribute to general department reporting and documentation 
9. Handle office reception & communication with good and professional phone etiquette
10. Be the first contact in the office

Job Requirements:

1. 2 to 4 years of working experience in HR admin, operations, customer service, or hospitality/travel
2. Demonstrated ability to stay composed and effective under time pressure
3. Comfortable handling external partner or customer communication professionally
4. Prior exposure to HR administrative processes (leave, company policy enforcement, recruitment coordination)
5. Organised and reliable - follows through on commitments without needing constant reminders
6. People-oriented - you genuinely enjoy helping and communicating
7. Adaptable - you adjust when priorities shift without needing time to recover
8. Accountable - when something goes wrong, your first instinct is to fix it, not explain it
9. Comfortable speaking on the phone with both customers and business partners / suppliers
10. Proficient in computer skills, including but not limited to Google Workspace or Microsoft Office tool

Not Mandatory but BONUS if:

1. Familiar with booking platforms, hospitality systems, or CRM tools is an added advantage
2. Understanding of e-commerce
3. Familiarity with any ATS, CRM, or HR management platform
4. Knowledge in SaaS and interested in the travel tech industry

Report to Work options:

1. Melaka branch Only

You Should Join if:

1. You are comfortable dealing with people - both internally (HR) and externally (hotel partners)
2. You stay composed when multiple things demand your attention at the same time
3. You enjoy variety - no two days look exactly the same and that appeals to you
4. You take ownership and follow through without needing to be reminded

You should NOT join if:

1. You need a highly structured, predictable daily routine to feel comfortable
2. You are uncomfortable handling partner or customer-facing communication under time pressure
3. You are looking for a purely administrative support role with no direct ownership
   
   

Salary Range:

RM 2,500 to RM 3,200

NOTE: Do state your expected salary if you have more than three years of working experience in related roles.

Employee Benefits:

1. Performance incentives
2. Free flow of snacks
3. Monthly potluck parties

Additional Perks for Your Role:

1. Online training course for Excel Power Query & Pivot Table
2. Coursera PLUS Subscription (for training & development)