---
title: Internship - IT System & Support Engineer
description: Internship for IT student at Melaka. Softinn internship. A career as IT System Engineer. Technical Support Engineer
---

[Open Positions | Careers at Softinn](https://page.mysoftinn.com/job-openings)

# [Internship - IT System & Support Engineer](https://page.mysoftinn.com/job-openings/internship-for-it-system-support-engineer)

 Written by [Softinn HR](https://page.mysoftinn.com/job-openings/author/softinn-hr) | Jan 16, 2025, 8:09:32 AM

Softinn is a hotel technology service provider.

Our mission is to help independent hoteliers build predictable, profitable businesses. We intend to achieve that through going deep to build one system for every stay, covering from pre-booking to post-booking. We developed a next-generation hotel management software, digital solutions, hotel kiosk, and many more. Here's a [one-minute video](https://www.youtube.com/watch?v=YR1KgS86K9E) about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn builds business software, kiosk and e-commerce solution for hotels. Hoteliers use our products to run their businesses and operation. On average, 200 users interact with our products per minute.

Our internship for IT System & Support Engineer is meant for those who have good knowledge of mathematical analysis, computer science, and engineering. It is meant for you if you would like to pursue an IT System Support Engineer as a career.

This position is suitable for students who are studying computer science.

 

**Job Responsibility:**

1. Provide technical assistance to clients for products & services offered by Softinn.
2. Provide guidance to clients for products & services offered by Softinn.
3. Troubleshoot errors related to Softinn's system. Work with the product team and the customers in solving bugs.
4. Answer and reply to clients on technical-related issues via email, WhatsApp, live chat, and phone call.
5. Assist in system setup and configuration for a new or potential client.
6. Assist in UAT (user-acceptance testing) before a new product release.

**Job Requirements:**

1. Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
2. Good understanding of cloud-based software products and strong logical thinking.
3. Reasonable foundation in algorithms and analytical skills.
4. Proficient in English, written and spoken.
5. Ability to communicate clearly with team members.
6. The minimum internship duration is **4 months, preferably more than 5 months.** We will not accept applications for an internship period that is less than 4 months.

 

**Not Mandatory but BONUS if:**

1. Excellent implementation skills
2. You have knowledge about cloud base web application
3. You have knowledge about kiosk engineering

 

**Report to Work options:**

1. Melaka

 

**You Should Join if you:**

1. Want to pursue IT System Support Engineer as a career.
2. A strong believer that a better product helps improve efficiency and bring smiles to all stakeholders
3. **Not** afraid on asking questions
4. **Not** afraid to find solutions on your own or to seek help from others.
5. **Not** afraid to face the challenge
6. Looking for a more casual working culture

 

**You should NOT join if you:**

1. Not comfortable dealing with customers.
2. Don't enjoy solving customers' problems and being helpful.
3. Plan to pursue pure programming as a career.

 

**Internship Allowance:**

1. New Intern to Softinn: RM 500 - RM 600 per month  
2. Alumni Intern to Softinn: RM 700 - RM 800 per month

 

**Intern Benefits:**

1. Free Flow of Snacks
2. Access to all training courses sponsored by Company

 

**Additional Perks for Your Role:**

1. Pluralsight Subscription
2. Hubspot CRM Licenses (Marketing Hub Pro)
3. Hubspot CRM Certification (Certificate with your name on if you pass the test)
4. Coursera PLUS Subscription (for training & development)

 

[View full post](https://page.mysoftinn.com/job-openings/internship-for-it-system-support-engineer)

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