Business Admin Executive

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in Southeast Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We’re looking for a proactive and organized Business Admin Executive to support our growing operations. This role combines office & HR admin, customer booking enquiries & support, and supplier engagement.

Job Responsibility:

1. Handle customer enquiries and support related to bookings
2. Engage with Softinn booking suppliers on price, promotion, and allotment
3. Handle office administrative tasks
4. Handle office reception & communication with good and professional phone etiquette
5. Assist in the HR administrative tasks and provide coordination support
6. Be the first contact in the office

Job Requirements:

1. Possess at least a Diploma/ Bachelor's Degree in Business Administration, Hospitality, Human Resource, or a related field, and/or equivalent practical experience
   
2. Minimum 1-2 years of working experience in office administration, HR support, or customer service roles
3. Excellent communication skills in English and Bahasa Malaysia (Chinese is a plus)
4. Comfortable speaking on the phone with both customers and business partners / suppliers
5. Proficient in computer skills, including but not limited to Google Workspace or Microsoft Office tools
6. Customer-focused and comfortable doing follow-ups via phone or email
7. Familiar with basic picture and video editing
8. Typing Speed: Minimum 200 CPM or 50WPM
9. Fresh graduates are encouraged to apply

Not Mandatory but BONUS if:

1. Familiar with booking platforms, hospitality systems, or CRM tools is an added advantage
2. Familiar with video editing software
3. Understanding of e-commerce
4. Knowledge and interest in the travel tech industry

Report to Work options:

1. Melaka branch Only

You Should Join if:

1. You are looking for a more casual working culture that encourages creativity
2. You believe that a good business admin is a key team member ensuring internal operations run smoothly while supporting business growth through effective communication with customers and suppliers.

You should NOT join if:

1. You don't enjoy learning new skills, new knowledge, and new technology
2. You are not an organized & meticulous person
3. You are not comfortable dealing with people
4. You are not passionate about business & support function roles
   
   

Salary Range:

RM 2,000 to RM 2,800 (with performance incentives)

NOTE: Do state your expected salary if you have more than three years of working experience in related roles.

Employee Benefits:

1. Performance incentives
2. Free flow of snacks
3. Monthly potluck parties

Additional Perks for Your Role:

1. Online training course for Excel Power Query & Pivot Table
2. Coursera PLUS Subscription (for training & development)