Careers at Softinn

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about Finance, accounting, business analysis, and company growth and have the potential to grow into a managerial role.

Job Responsibility:

1. Handle a full set of accounts on time. Knowledge of SST & e_Invoicing is a plus point
2. Accurately & effectively perform bookkeeping of accounts
3. Prepare financial reports, and compile business reports for management 
4. Handle customer account renewal, invoicing & follow up
5. Compile Softinn product knowledge base and user guides
6. Conduct Softinn product training for existing customers (Online Training)
7. Analyze existing customer account usage & monitor customer retention rate
8. Monitor the performance of other departments, and facilitate them in achieving their target
9. Be ready for any other office and business administrative tasks that are required
   

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in Southeast Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We’re looking for a proactive and organized Business Admin Executive to support our growing operations. This role combines office & HR admin, customer booking enquiries & support, and supplier engagement.

Job Responsibility:

1. Handle customer enquiries and support related to bookings
2. Engage with Softinn booking suppliers on price, promotion, and allotment
3. Handle office administrative tasks
4. Handle office reception & communication with good and professional phone etiquette
5. Assist in the HR administrative tasks and provide coordination support
6. Be the first contact in the office

About Us
Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, some from the Philippines, Indonesia and Thailand.

About Product Team

We're passionate about programming and building solutions for hotels. We focus on building the products from Monday to Thursday. On Friday, we will learn and make improvements.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

About Us

Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

About Marketing Team

The marketing team is passionate about digital marketing and inbound marketing. We work on both B2B and B2C marketing campaigns.

For B2B, we focus on generating sales leads for the sales team.

For B2C, we focus on generating bookings for our hotel merchants.

Job Overview

Working at Softinn as a Digital Marketing and Customer Engagement Executive (B2C) means you will work on B2C marketing. You implement marketing campaigns to get more bookings for the hotel merchants and handle booking inquiries via phone (e.g., booking modifications, booking cancellations, etc.).

Job Responsibility:

1. Increase hotel merchant bookings and drive brand (LetsGoHoliday.my) awareness.
2. Collaborate with hotel merchants to create attractive promotions and discounts.
3. Create engaging content to showcase travel destinations and hotel offerings across social media and other platforms.
4. Distribute hotel promotions through our platform and marketing channels to maximize reach.
5. Run and analyze advertisement campaigns to generate bookings.
6. Handle booking inquiries professionally via phone to assist with booking modifications.

About Us
Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, some from the Philippines, Indonesia and Thailand.

About Product Team

We're passionate about programming and building solutions for hotels. We focus on building the products from Monday to Thursday. On Friday, we will learn and make improvements.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

We don't see marketing and sales as a job to force a purchase BUT rather we see marketing and sales as a job to help customers in discovering the best options (might not be our products) and to help facilitate a purchase.

Working at Softinn as Digital Marketing Assistant allows you to work on B2B front. You will need to implement acquisition funnels for B2B (getting more qualified hotel leads for the sales team).

Job Responsibility:

1. Assist Marketing team lead to implement strategies in order to generate sales lead and drive brand awareness
2. Working with Marketing and Sales Team to run digital marketing campaigns (e.g Facebook Ads, Google Ads, Content Marketing etc)
3. To manage the budget and performance of digital marketing campaigns
4. To create content that generate qualify leads for sales department
5. To maintain and keep customer database up-to-date