Careers at Softinn

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

1. Engage with prospects to understand their needs and assist in SaaS product account setup.
2. Coordinate with the sales team onboard prospects to customers.
3. Conduct online product demos and product training.
4. Helping the sales team in handling inbound sales inquiries promptly and professionally
5. Gather feedback from customers on their onboarding experience and their suggestions for product improvements

About Us

Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

About Marketing Team

The marketing team is passionate about digital marketing and inbound marketing. We work on both B2B and B2C marketing campaigns.

For B2B, we focus on generating sales leads for the sales team.

For B2C, we focus on generating bookings for our hotel merchants.

Job Overview

Working at Softinn as a Digital Marketing Executive (B2B) means you will work on B2B lead generation. You implement acquisition funnels to get more qualified hotel leads for the sales team.

Job Responsibility:

1. Generate sales leads and drive brand awareness.
2. Create compelling video content, case studies, and resources tailored for hotel owners and hoteliers.
3. Create content to drive awareness. The content includes product demos, trending quirky videos, case studies, resources, articles, explainer videos, and thought leadership content.
4. Distribute content on social media, blogs, and websites.
5. Run and analyze advertisement campaigns to generate leads.
6. Run and analyze email campaigns to generate leads.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Working at Softinn as Technical Support Officer allows you to work on the B2B front. You will be responsible for providing exceptional technical support to our customers. You will play a critical role in ensuring customer satisfaction by resolving technical issues, answering inquiries, and assisting customers in maximizing the value of our SaaS products. This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Job Responsibility:

1. Provide technical support by responding promptly to customer inquiries through various channels (phone, email, chat), and assist them in resolving technical issues related to our product.
2. Build and maintain positive relationships with existing customers by understanding their needs and providing timely and accurate assistance. 
3. Escalate complex technical issues to appropriate teams within the company, such as the product or engineering teams, and follow up on resolutions to ensure customer satisfaction. Track and document support cases and their resolutions in a ticketing system.
4. Develop a deep understanding of our SaaS products, their features, functionalities, and integrations. Stay up to date with product updates, new releases, and industry trends to effectively support customers and provide product-related guidance.
5. Configure and deploy hotel kiosks.
6. Create and maintain design prototypes in Figma.
7. Contribute to developing and maintaining a comprehensive knowledge base, FAQs, troubleshooting guides, and best practices to enable customers to find answers and self-serve whenever possible. 
8. Collaborate with the users and the product team to implement user-centered solutions.
9. Act as a customer advocate within the company by gathering and providing feedback on product enhancements, usability improvements, and potential issues. 
10. Conduct product training for users. 

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

The sales executive position is a B2B sales role. You will be working with the inbound leads - usually, a hotel looking for a solution to a problem and finding us. While not working with inbound leads, you will do outbound lead generation, cold-calling, and staying in touch with the latest industry development.

Job Responsibility:

1. Handle inbound sales inquiries promptly and professionally
2. Make outbound calls to generate new leads
3. Engage with prospects to understand their needs and make relevant recommendations
4. Achieve monthly sales targets
5. Conduct product demos and sales presentations via video calls
6. Establish and build good relationships with the hotels and partners
7. Remain updated with the latest hospitality & tourism trends

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

About Us
Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, some from the Philippines, Indonesia and Thailand.

About Product Team

We're passionate about programming and building solutions for hotels. We focus on building the products from Monday to Thursday. On Friday, we will learn and make improvements.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

The indoor sales executive position is a B2B remote sales role. You will be working with the inbound leads - usually, a hotel looking for a solution to a problem and finding us. While not working with inbound leads, you will do outbound lead generation, cold-calling, and staying in touch with the latest industry development.

Job Responsibility:

1. Handle inbound sales inquiries promptly and professionally
2. Make outbound calls to generate new leads
3. Engage with prospects to understand their needs and make relevant recommendations
4. Achieve monthly sales targets
5. Conduct online product demos and sales presentations
6. Establish and build good relationships with the hotels and partners
7. Develop deep knowledge about the products & services offered by Softinn
8. Remain updated with the latest hospitality & tourism trends

This is an internship cum mentorship program specially designed for IT students who are interested to learn about Web Application Development.