As we live in the world of 2022, there is no doubt that technology has made our lives more convenient by changing the way we do many things. It does change how many businesses operate nowadays, the hotels have no exception to it. 

Looking at the hotel industry perception, the way guests check in to the hotel has changed as well. There is a surge that hoteliers finding a reasonable contactless service technology ever since the Covid-19 pandemic took place. Hence, there is no surprise if the hotel self-check-in kiosk becoming a big trend in the hotel industry. 

Kiosk Solution has been widely used in many business industries such as airports, F&B, and hotels. 7 years ago, Resort World Genting installed its very first kiosk at the hotel lobby to start introducing a self-check-in service. As the world has been hit badly by the Covid-19 pandemic, many more hotels are starting to adopt hotel kiosk solutions.

A payment gateway is a system that is used to process customers’ payments and is widely used by e-commerce websites to enable online payments. Hence, a payment gateway provider is a business that provides payment gateways as a service such as Eghl, Billplz, iPay88, and Paypal.

Google Maps was founded in 2005, where it helps people to get from Location A to Location B and it was available on desktop version only.  Today, Google Maps has been widely used by everyone in the world as it evolved into more than just helping people get around. 

In March 2021, Google is expanding its features by introducing free hotel booking links and showing them on Google Search and Google Maps. 

Promo codes aren’t news to us. We as consumers try to use it every day to save more while purchasing. Customers are constantly on the lookout for deals that will allow them to get more for less. As a result, hoteliers like you are constantly brainstorming new and profitable ways to give customers more reasons to buy. If you’re wondering just how promo codes work, it’s easy. They are a mixture of letters (or even numbers) that make up a specific code. Customers can later use this code to be entered when checking out to gain a discount. This will entice customers to purchase since they are saving a lot!

Numerous small hotels are still unsure of how to effectively target the most appropriate types of travellers for their establishments. Fair enough, you have the skills as an accommodation provider, not a marketer. But that should not be the reason why you should not know whom you should be targeting as your hotel’s customers. 

In this article, we will be covering 3 target markets you can (and should) focus on for your small hotel!

In collaboration with the Malaysian Digital Economic Corporation (MDEC), SME Bank, and Bank Simpanan Nasional, the Ministry of Finance has launched a digitalisation grant to encourage SMEs to incorporate digital technologies into their daily operations. If you are an SME considering going digital, this is a must-see opportunity! The Malaysian SME Digitalisation Initiative provides eligible SMEs with a 50% matching grant of RM5,000.

No-Show is defined in the hospitality industry as a person or guest who does not arrive where and when they should be at a hotel or motel and makes no explanatory contact.

Social media has impacted us more than ever, thanks to the lockdown we had during the pandemic. The emergence of new social media applications such as TikToks has changed the social media landscape forever. As the travel and tourism industry reopens, it’s only wise for you hoteliers to start prepping yourself up with what’s to come in 2022. This article covers the four leading social media platforms you might or may not be familiar with and what you can learn as part of your 2022 social media hotel marketing strategy. 

Every year, the number of hotel walk-ins decreases. Hotel bookings are now made online in the age of global digitalisation. In that number, 40% are made through Booking.com, 32% through other aggregators, and 21% through hotel websites. That shows how important it is for hotels to connect to online booking channels to grow and attract more customers.