In today's competitive hospitality industry, effective marketing is essential to attract and retain guests. Hotel marketing departments need to be equipped with the right training materials to ensure they are up-to-date with the latest trends and strategies. 

When it comes to hotel performance in Malaysia, it is crucial to consider the impact of the country's tropical climate. Malaysia experiences hot and humid weather year-round, and this plays a significant role in shaping the travel seasons. In this blog, we will explore the nuances of hotel performance across different seasons in Malaysia, offering insights on how hoteliers can leverage seasonal trends to their advantage.

Housekeeping is one of the backbones of any successful hotel operation. In 2024, with rising guest expectations and evolving industry standards, maintaining a welcoming environment is becoming more critical than ever. Whether you are running a budget hotel, boutique hotel, or a large resort, a well-structured housekeeping checklist ensures that every guest enjoys a comfortable stay. 

In the hotel industry, housekeeping is a crucial aspect that directly impacts guest satisfaction and the overall hotel's reputation. As a hotel manager, understanding and implementing housekeeping best practices is essential to ensure a clean, safe, and welcoming environment for all guests.

In my previous blog, I shared about Malaysia E-Invoicing: What Hoteliers Need to Know about this significant update.  With the introduction of this system in August 2024, businesses, including hotels, must now issue and manage invoices electronically in three different phases. But how does this shift affect internal operations, especially regarding staff handling hotel bookings and seeking reimbursements? Let’s dive into how these changes might impact reimbursement processes and what HR departments must consider to ensure a smooth transition.

Creating a hotel listing on Agoda is a crucial step in maximizing your property's visibility and bookings. Agoda is one of the leading online travel platforms, connecting millions of travellers with accommodations worldwide.

Malaysia is a popular tourist spot with its rich culture, stunning landscapes, and top-notch hotels. For hotel operators, knowing how to get sales tax exemptions can help save money and stay compliant with the law. This guide will explain the basics of sales tax exemptions for Malaysian hotels. 

In recent years, Malaysia has been making concerted efforts to promote sustainable tourism and protect its natural heritage. A significant move in this direction is the introduction of the "Lestary Fee" in Pahang. This article provides a comprehensive guide for hoteliers to understand what the Lestary Fee is, its implications, and how to manage it effectively.

Melaka, a city rich in history and cultural heritage, has implemented a Heritage Fee since 1st September 2017 to support the preservation and promotion of its unique legacy. As a hotelier in this iconic Malaysian city, it's crucial to understand the implications of this fee and how it impacts your operations and your guests. This guide will provide you with practical insights and tips on managing the Heritage Fee efficiently, ensuring compliance, and enhancing guest experience.

Online Travel Agencies (OTAs) serve as popular platforms for travelers seeking package deals, accommodations, flights, tours, and various travel services. They play a crucial role in distribution channels, extending reach and boosting bookings.

Yet, while OTAs offer extensive reach, they come with the drawback of commission payments on each booking. To guide decision-making, this blog post provides a detailed analysis of the pros and cons of online travel agents.