Self service kiosk system is a digital touch screen application where guests are able to complete the check-in process themselves without relying on hotel front desk staff. With this, the hotel also provides additional options to your guests to check-in or out at any time without interacting with hotel staff and it gives more time to your staff to handle others hotel operations tasks. 

How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

Technology plays an important role in the hotel industry and has brought about many tools to make hotelier life easier. For example, hotel reservation system, property management system, channel manager and others that are used by hotels to manage their daily operations tasks and bookings. In recent years, more or more hotels are exploring the concept of a contactless check in system, hotel kiosk, which offers a completely automated replacement of standard check-in & out procedure.

There are a number of hotels in Malaysia that have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, who have been utilising self service kiosks for quite some time now. With a hotel self service kiosk, guests will be able to experience the convenience of not having to queue in line at the counter in order to get a room key.
This is especially useful foreign guests from different countries who do not speak the local language, as the kiosk system can support multiple languages removing barriers in communication between guests and the hotel. The kiosk system also allows hotels to upsell additional amenities to guests.

Here we have compiled a list of vendors here in Malaysia that provide hotel kiosk systems.

What is Hotel Management?

Hotel Management is well as the name says the management of a hotel. This involves every aspect of running a hotel such as administrative work, bookings, marketing, customer relations, catering services, renting of venues, housekeeping and many more. The success or failure of a hotel is heavily reliant on its management. The “human element” is a key factor in hotel management; a well designed, magnificent building alone is not enough to create a fulfilling guest experience.

What Is Hotel Marketing?

Many hotel owners and workers assume marketing is simply selling at a bigger scale such as by selling on various social media platforms. While that is a part of marketing, marketing is so much more, marketing involves the process of designing, conveying information, distributing content, offering and delivering services, and advertising to say the least.

There are many different topics associated with marketing such as content marketing, trend analysis, social media marketing and advertising. These are just some of the topics that hoteliers might want to learn more about in order to run a successful hotel business. We will do our best to make this article as content rich and comprehensive as possible.

Read also: 5 tips on hotel digital marketing a must know for hoteliers

What is a Channel Manager?

A Channel Manager is a system that helps hotels update their real-time inventory distribution and rates across multiple channels and manage the reservation accordingly. 

This means hoteliers that are using Channel Manager will not need to log in individually to each OTA dashboard in order to update room availability as well as price rate. 

The internet is a central resource for people to search for information. This also applies to the modern traveler, they tend to research their destination, plan their itinerary and look for accommodation online. Hotels should fully capitalize on this opportunity by owning their own website.

What is Hotel reservation system

An online hotel reservation system is a must have for hotels these days. A Hotel reservation system is a software that enables hotel guests to book directly from a hotel's official website and make online payment for their booking. The system will create reservations and send booking confirmation via email to guests. It is also known as a direct booking system in which hotels collect their guest booking on their own without going through OTA platforms such as Agoda, Booking.com, Expedia and so on. 

Overview Domestic travel planning

Domestic tourism will be the first thing to recover from the 2020 pandemic that affect our tourism badly. While most countries are still closing their border, domestic tourism currently plays an important role for economies to afloat.

How you market and promote your business will determine how successful your business are. Marketing seems to be one of the most important elements in leveraging your business. In this article, we will talk about 5 common marketing mistakes made by hoteliers and how you can avoid them.