The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better. 

ChatGPT is fast becoming a must-have tool for hoteliers. Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do. 

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

A payment gateway is a system that is used to process customers’ payments and is widely used by e-commerce websites to enable online payments. Hence, a payment gateway provider is a business that provides payment gateways as a service such as Eghl, Billplz, iPay88, and Paypal.

You love how OTA’s brings your hotel in with more exposure, but you wish you don’t have to pay them a very high commission. Here are a few tips to implement that will help you increase direct bookings in your website without needing to share your revenue with others.

The internet is a central resource for people to search for information. This also applies to the modern traveler, as they tend to research their destination, plan itineraries, and look for accommodation online. Therefore, hotels should fully capitalize on this opportunity by owning their own website.

Most hotels nowadays have their own website to attract potential guests and allow visitors to make bookings. Before the guests make a booking, they will search for more general information about the hotel, hence, the hotel website must provide useful information to the guests. Besides that, it is important to showcase your hotel in a professional manner, as a hotel website will reflect on the image of the hotel, and it is important to give potential guests a good impression that encourages them to book with you. Read here to learn more about the importance of hotel websites.  

A good hotel website will consist of attributes and features that make it better than the rest. The following is five important things needed for your hotel website:

Hotel websites play an important role in representing your brand and also help to increase your ROI by collecting direct bookings. A good hotel website design is the key to turn your target audience from window shopping to a real paid customer that booked a stay at your hotel. If your website is not exciting for them, they will immediately click on the exit button on their browser and search for the next hotel.

Let’s discuss what is the Top 5 “NO” to avoid on your hotel website design that might turn your guests away. 

For your Hotel Website, an appealing photo gallery is one of the strongest assets in growing your online business. It converts your website into a powerful channel, able to attract more guests, keeping them, and then convert them to become your customers.

While pictures can be doctored and deceptive, genuine companies providing photo galleries should make sure that what the consumer sees is what the customer will get when they buy your products or services. That’s because photos work as a double-edged sword, you will lose people’s trust instead of gaining it if you disappoint them.

A mobile-friendly website is a website that can run the same way across devices, without any changes or missing on a computer or mobile device.

However, some features are limited and are difficult to be used on mobiles like, navigation drop-downs and no Flash animation is used instead. 

As global mobile usage keeps growing, an overwhelming number of hotel bookings are coming from smartphones to the hospitality industry. People now are Five times more inclined to leave a web unless it is mobile-friendly. Now is a good time for tech-savvy hotels to upgrade the mobile-friendliness of their website, and as a result, generate further conversions.