The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better. 

ChatGPT is fast becoming a must-have tool for hoteliers. Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do. 

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks, you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

Self-service kiosks for hotels are increasingly becoming the preferred choice for guests and hoteliers. One of the key drivers of demand for self-service devices is the need for convenience. But, are you aware of the return on investment it can give you?

Being on top of the business seems to be a challenge with the rise of the hospitality industry and more competitors appearing. Want to stand out? Get to know the hotel kiosk system and the features that you will need.

Bookings and reservations, particularly for hotels and restaurants, are sure to be impacted now that Ramadan is here. Ramadan a significantly special time for Muslims and indirectly it will take a toll on the hotel industry.

What is a Fraud?

Fraud is an action of someone or an agency with the intention to obtain unauthorized benefits. Putting it simply, fraud is a bad action of someone to gain money or financial benefits through lying or tricking another person.

It is sad to say that fraud does exist in the hospitality industry that involves employees. In this article, I will be showing some examples of common frauds by the hotel front desk staff and how to prevent them to happen.

Google is the most used and most popular search engine, approximately has 5 billion search queries in a day. That makes sense every business now should have one Google Business account. So, if you are opening a new hotel, let’s start to list your hotel on Google by following the below suggestions.