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Hotel Self Check-in Kiosk: Knowing The Pros & Cons

As we live in the world of 2022, there is no doubt that technology has made our lives more convenient by changing the way we do many things. It does change how many businesses operate nowadays, the hotels have no exception to it. 

Looking at the hotel industry perception, the way guests check in to the hotel has changed as well. There is a surge that hoteliers finding a reasonable contactless service technology ever since the Covid-19 pandemic took place. Hence, there is no surprise if the hotel self-check-in kiosk becoming a big trend in the hotel industry. 

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Hotel Touch Screen Kiosk Solutions Malaysia

Kiosk Solution has been widely used in many business industries such as airports, F&B, and hotels. 7 years ago, Resort World Genting installed its very first kiosk at the hotel lobby to start introducing a self-check-in service. As the world has been hit badly by the Covid-19 pandemic, many more hotels are starting to adopt hotel kiosk solutions.

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Types of Hotel Front Office Systems

There are three main types of hotel front office systems you should know. As a hotelier, you must invest in a good and easy-to-use front office system. The other name for the hotel front office system is PMS (Property Management System).

Having a user-friendly front office system will ensure the smooth running of your hotel and make your staff task easier while giving your guests a pleasant experience staying at your hotel. Your front office systems should be able to handle the daily routine of your hotel activities like room reservations, guest check-in and check-out, housekeeping, and more. 

Below we share the three Types of Hotel Front Office Systems:-

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The Best Hotel Channel Manager for Small Hotels

It should be noted that even a small hotel required the services of a channel manager. A small hotel can be considered a boutique hotel, motel, and Inn with 10 to 100 rooms. Imagine that constant monitoring and updating booking channels like Booking.com, Airbnb, Expedia, and others could be an unsustainable drain on cost and time to hoteliers. Consider how long it takes you to log into each third-party channel's dashboard and amend it manually.

Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you to improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. There are a lot of channel manager providers in the market, thus it is critical to ensure that you have done enough research on which channel manager you should invest in for your small hotel.

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What is Hotel PMS and What Are the Most Important Features in 2021?

Traditionally, hotel front desk officers used to manage hotel operations using pen and paper or Microsoft excel files until the emergence of the hotel property management system (PMS). A Hotel PMS is defined as software that hotels use to manage front-office tasks. For example, to create a reservation, handle guests' check-in and check-out, assign a room to the reservation, and arrange for room housekeeping tasks. Hotel PMS, hence, is a replacement for those time-consuming processes which require a lot of manual tasks from hotel front desk officers.

Today, hotel PMS solutions have evolved significantly to provide many benefits to the hotel which are beyond the front-office tasks. It has become a critical software that is important not only to 5-star hotels but also to the 4-star or below.

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Hotel PMS Indonesia

A property management system or in short term, PMS, is a system used by hoteliers to manage day-to-day operations like check-in and check-out the guests, manage all the bookings list coming from several channels in one dashboard, save customer data, track room status, manage availability, reporting and many more. 

Imagine a hotel without PMS, all the day-to-day tasks are being done manually. This will cause overbookings, time wasted, and inefficient operations that lead to an unpleasant customers experience. If you are now without a Hotel PMS and thinking to get one, do check on the Most Important Features of PMS. This will be helpful for you before you decide on which PMS you want to go for.

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Hotel PMS Malaysia

If you haven't read our article about Hotel PMS, I highly recommend you to do so. From there, I believe you will be able to understand what PMS is all about and what are the important features that Hotel PMS should have. 

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Checklist for hotel Check-in and Check-out

A Hotel checklist shows the required items, things to be done, points to be considered, and also can be used as a reminder for different hotel management departments.

Good use of Checklist can help hotels in standardization workflow and help hotel worker use their time more efficiently. In most hotels, the use of checklists in hotels not limited to only housekeeping but also use in the cafeteria, front desk, guest management, and marketing.

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4 Benefits of Self-Service Kiosk in Hotel

A self-service kiosk system is a digital touch screen application where guests are able to complete the check-in process themselves without relying on hotel front desk staff. With this, the hotel also provides additional options to your guests to check-in or out at any time without interacting with hotel staff and it gives more time to your staff to handle others hotel operations tasks. 

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How Hotels Can Implement a Contactless Guest Experience

How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

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