Traditionally, hotel front desk officers used to manage hotel operations using pen and paper or Microsoft excel files until the emergence of the hotel property management system (PMS). A Hotel PMS is defined as software that hotels use to manage front-office tasks. For example, to create a reservation, handle guests' check-in and check-out, assign a room to the reservation, and arrange for room housekeeping tasks. Hotel PMS, hence, is a replacement for those time-consuming processes which require a lot of manual tasks from hotel front desk officers.

Today, hotel PMS solutions have evolved significantly to provide many benefits to the hotel which are beyond the front-office tasks. It has become a critical software that is important not only to 5-star hotels but also to the 4-star or below.

A property management system or in short term, PMS, is a system used by hoteliers to manage day-to-day operations like check-in and check-out the guests, manage all the bookings list coming from several channels in one dashboard, save customer data, track room status, manage availability, reporting and many more. 

Imagine a hotel without PMS, all the day-to-day tasks are being done manually. This will cause overbookings, time wasted, and inefficient operations that lead to an unpleasant customers experience. If you are now without a Hotel PMS and thinking to get one, do check on the Most Important Features of PMS. This will be helpful for you before you decide on which PMS you want to go for.

If you haven't read our article about Hotel PMS, I highly recommend you do so. From there, I believe you will be able to understand what PMS is all about and what are the essential features that Hotel PMS should have. 

A Hotel checklist shows the required items, things to be done, points to be considered, and also can be used as a reminder for different hotel management departments.

Good use of Checklist can help hotels in standardization workflow and help hotel worker use their time more efficiently. In most hotels, the use of checklists in hotels not limited to only housekeeping but also use in the cafeteria, front desk, guest management, and marketing.

A self-service kiosk system is a digital touch screen application where guests are able to complete the check-in process themselves without relying on hotel front desk staff. With this, the hotel also provides additional options to your guests to check in or out at any time without interacting with hotel staff and it gives more time for your staff to handle other hotel operations tasks. 

How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

What is Hotel Management?

Hotel Management is well as the name says the management of a hotel. This involves every aspect of running a hotel such as administrative work, bookings, marketing, customer relations, catering services, renting of venues, housekeeping, and many more. The success or failure of a hotel is heavily reliant on its management. The “human element” is a key factor in hotel management; a well-designed, magnificent building alone is not enough to create a fulfilling guest experience.

Door lock systems in the hotel industry

Door locks play a crucial role in the hospitality industry. This is because of both guest security and hotel operation control. Guests do not like the idea of accessing their room using a physical key now, they have heard enough horror stories of unauthorized entries. A good door lock system ensures the safety of customers and secures their belongings. Safety issues can heavily affect a hotel's reputation.

But how does a hotel choose a door lock system? In this article, we compare different door lock technologies and listed the hotel door lock suppliers in Malaysia.

Every industry is currently looking for technology to make it faster and easier. This is especially applicable in the hospitality industry, where using a hotel management system will help the hotel save cost and time while also reducing cases of overbooking and human error. A property management system (PMS) is widely used to help hotels to manage their daily operations. A PMS may also be customized or might offer integration to other solutions and particular features to a specific hotel.

Finding a PMS that is a good fit for your hotel could prove to be a real challenge. However, before accepting such a challenge, it is important to first know what exactly is PMS and what to expect from a PMS.