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Common Frauds at Hotel Front Desk & How to Prevent Them

What is a Fraud?

Fraud is an action of someone or an agency with the intention to obtain unauthorized benefits. Putting it simply, fraud is a bad action of someone to gain money or financial benefits through lying or tricking another person.

It is sad to say that fraud does exist in the hospitality industry that involves employees. In this article, I will be showing some examples of common frauds by the hotel front desk staff and how to prevent them to happen.

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How To List My Hotel on Google

Google is the most used and most popular search engine, approximately has 5 billion search queries in a day. That makes sense every business now should have one Google Business account. So, if you are opening a new hotel, let’s start to list your hotel on Google by following the below suggestions.

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Intego Hotel Door Lock - 7 Variations To Choose

Intego Technologies Sdn Bhd is a reputable company that provides Electronic Hotel Door Lock for hotels in Malaysia with 16 years of experience. They are trusted by many big hotels in Malaysia including Four Points By Sheraton Sandakan, Rangkaian Hotel Seri Malaysia, Swiss Garden Hotel KL, The Legoland Malaysia Resort, Trinidad Suites Puteri Harbour, Marriott Kota Kinabalu, and more. While they are expanding their service into residential locks, Intego aims to be the trusted No.1 hotel security system brand in ASEAN Countries with remarkable quality in 5 years. 

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How Hotels Should Handle Shortage of Staff

Employees are considered to be the most valuable asset of the organization. They are the people with skills, knowledge, and experience that bring value to the business. Hence, the crisis in the shortage of staff would be an issue for hotel businesses and could affect the revenue too. 

Let me share some of the ways that could help hotels to handle the shortage of staff effectively.

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Orbita Hotel Door Lock - Variations, Features & Prices

Orbita was first established in 2004 in Shenzhen, China. Orbita is well-known as a reputable hospitality products manufacturer with ISO certified 46,000 m² garden factory at Huizhou. They produce a variety of products that are widely used in the hospitality industry from hotel door locks to hotel amenities such as minibars, hairdryers, electric kettles, room safes, and many others.

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Hotel Self Check-in Kiosk: Knowing The Pros & Cons

As we live in the world of 2022, there is no doubt that technology has made our lives more convenient by changing the way we do many things. It does change how many businesses operate nowadays, the hotels have no exception to it. 

Looking at the hotel industry perception, the way guests check in to the hotel has changed as well. There is a surge that hoteliers finding reasonable contactless service technology ever since the Covid-19 pandemic took place. Hence, there is no surprise if the hotel self-check-in kiosk becomes a big trend in the hotel industry. 

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Hotel Touch Screen Kiosk Solutions Malaysia

Kiosk Solution has been widely used in many business industries such as airports, F&B, and hotels. 7 years ago, Resort World Genting installed its very first kiosk at the hotel lobby to start introducing a self-check-in service. As the world has been hit badly by the Covid-19 pandemic, many more hotels are starting to adopt hotel kiosk solutions.

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Types of Hotel Front Office Systems

There are three main types of hotel front office systems you should know. As a hotelier, you must invest in a good and easy-to-use front office system. The other name for the hotel front office system is PMS (Property Management System).

Having a user-friendly front office system will ensure the smooth running of your hotel and make your staff task easier while giving your guests a pleasant experience staying at your hotel. Your front office systems should be able to handle the daily routine of your hotel activities like room reservations, guest check-in and check-out, housekeeping, and more. 

Below we share the three Types of Hotel Front Office Systems:-

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The Best Hotel Channel Manager for Small Hotels

It should be noted that even a small hotel required the services of a channel manager. A small hotel can be considered a boutique hotel, motel, and Inn with 10 to 100 rooms. Imagine that constant monitoring and updating booking channels like Booking.com, Airbnb, Expedia, and others could be an unsustainable drain on cost and time to hoteliers. Consider how long it takes you to log into each third-party channel's dashboard and amend it manually.

Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you to improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. There are a lot of channel manager providers in the market, thus it is critical to ensure that you have done enough research on which channel manager you should invest in for your small hotel.

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What is Hotel PMS and What Are the Most Important Features in 2021?

Traditionally, hotel front desk officers used to manage hotel operations using pen and paper or Microsoft excel files until the emergence of the hotel property management system (PMS). A Hotel PMS is defined as software that hotels use to manage front-office tasks. For example, to create a reservation, handle guests' check-in and check-out, assign a room to the reservation, and arrange for room housekeeping tasks. Hotel PMS, hence, is a replacement for those time-consuming processes which require a lot of manual tasks from hotel front desk officers.

Today, hotel PMS solutions have evolved significantly to provide many benefits to the hotel which are beyond the front-office tasks. It has become a critical software that is important not only to 5-star hotels but also to the 4-star or below.

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