Hotel Kiosk System: All The Features That You Need

Being on top of the business seems to be a challenge with the rise of the hospitality industry and more competitors appearing. Want to stand out? Get to know the hotel kiosk system and the features that you will need.

With the trending use of incorporating technology in our everyday lives, hotels should not be excluded. Guests should not have their experience ruined due to a lack of staff. With the Self-Service Hotel Kiosk, guests have the option for a more personalized experience.

Hotel Kiosk System can help your business thrive while increasing guest satisfaction. Let us dive deeper into hotel kiosk and their features.

What is a Hotel Kiosk System?

A kiosk is an independent, touchscreen-equipped electronic device that enables users to finish tasks independently. The primary purpose of a hotel kiosk system is to enable guests to check into their rooms by connecting directly to the property management system (PMS) of the establishment and issuing them a room key. To remove the burden often associated with hotel check-in and shorten lines at the front desk, hoteliers could use hotel kiosks.

Features of a Hotel Kiosk System

A hotel kiosk system can do so much more than help guests check-in. What makes a hotel kiosk system so great?  Here are all the great features of the hotel kiosk system that you need:

1) Check-In and Check-out

The kiosk may manage the full check-in process, including locating the guest's reservation, collecting payment, and creating room keys that work with door locks. Some kiosks include document scanners to scan your IC or passport. The check-in process will only take a few minutes without any sweat. 

Instead of guests going to the front desk and queuing to check-out, guests can choose whether they want to print or email their receipts as they exit the lobby. Guest can also leave their room keys and arrange transportation when they check out. This whole process will feel more personalised to the guest, which is a popular strategy nowadays. Personalised guest experiences have been a significant driver of financial performance since 2020, according to 81% of respondents, and 54% of respondents stated their companies are giving investing in customization strategies a high priority.

2) Automatic Payment

With walk-in guests, you have to complete payment through the front desk officer. But, with the hotel kiosk system, you can directly handle the payment yourself. Self-service hotel kiosk systems must handle registration forms as well as handling credit card payments, which means that these systems can reduce refunds and prevent theft or fraud. According to industry estimates, fraud committed by workers and guests costs hotels 5% to 6% of their annual revenue. Fraud can happen easily when handled by people and using this system will help the issue. 

Read also: Common Frauds at Hotel Front Desk & How to Prevent Them 

Source: 2020 Report to Nations by ACFE

3) Service Enquiry

Without having to pick up the phone or stand in line to speak to someone in person, guests can contact the front desk with any kind of request, big or small, using the kiosk. The ability to prioritise and keep track of these requests when they are submitted electronically can be useful to employees. You can now ask for an extra towel with a single touch without having to communicate verbally. According to a recent survey, 80% of hotel guests preferred an app to perform tasks like ordering room service and checking in. Because they invested in modernization, any property with contactless technology enhancements like kiosks and apps may book more guests.

4) Upgrades

Different companies, create or provide different types of hotel kiosk. Upgrades differs from each hotel owner. Some are solely for checking in and out. While others are a hybrid kiosk where it also acts as a vending machine. It depends on the hotel, what kind of kiosk they want their guest to experience. There are even kiosk that has facial recognition system. 

By allowing customers to browse and buy hotel upgrades or add-ons from the kiosk, you can generate additional revenue. Parking, bicycle rentals, breakfast packages, and room service are all acceptable upsells of extra services and add-ons. Some visitors find it more comfortable to purchase upgrades independently rather than in conversation with an employee.

Read also: Hotel Self-Service Kiosk in Malaysia

5) Information Acess

Hotel kiosk system can view hotel’s information to guests before checking in. Visitors can browse the kiosk interface to learn more about the hotel’s room list, food, and facilities. They can know more about the hotel layout and where everything is located. Virtual tours reduce health hazards for visitors during the height of flu season as they don't need to scout the area themselves. They can also learn about nearby F&B outlets, parking alternatives, area recommendations, and more. This can help guests with their decision to book a hotel that can give them maximal satisfaction.  Information on the hotel kiosk system can always be updated to ensure guests are given the correct information.

Softinn Hotel Kiosk

Here at Softinn, we also provide a hotel kiosk. Your hotel guests can use our kiosk for self-service for check-in, check-out, walk-in reservations, payment, room key encoding, and vending machine. 

With full integration into the hotel PMS, Softinn provides both a standing and a table-top hotel kiosk. The Softinn hotel kiosk offers integrations with numerous room key systems, a Mykad reader, and a passport scanner. 

Check out Softinn Hotel Kiosk:

If you are a hotel owner or a manager, looking for a hotel kiosk, let's take a few seconds to watch Malaysia Hotel Kiosk System - Softinn Kiosk. 

What's Next?

Hotel kiosk system is certainly helpful to not only guests but hoteliers. The benefit it brings will help any business. The features are easy to handle which will increase guests' satisfaction. 

Interested in getting your own hotel kiosk system? Don't worry, Softinn has your back! Download the Ultimate Buying Guide to Self-Service Hotel Kiosk and learn all you need to know about hotel kiosks.