Hotel Self Service Kiosk in Malaysia

Technology plays an important role in the hotel industry and has brought about many tools to make hotelier life easier. For example, hotel reservation system, property management system, channel manager and etc. All of them are used by hotels to improve business productivity and hotel yield. In recent years, more or more hotels are exploring the concept of a contactless check in system, hotel kiosk, which offers a completely automated replacement of standard check-in & out procedure.

The COVID-19 pandemic also contributed to the adoption of kiosk in the hospitality business.

In case you haven't read this article, we have compiled a list of items that you will need to consider before buying a hotel kiosk. We've also covered what you will need to know before you get a hotel kiosk app or software and what other features you should consider getting in the kiosk software here.

There are a number of hotels in Malaysia that have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, who have been utilising self service kiosks for quite some time now. With a hotel self service kiosk, guests will be able to experience the convenience of not having to queue in line at the counter in order to get a room key.
This is especially useful foreign guests from different countries who do not speak the local language, as the kiosk system can support multiple languages removing barriers in communication between guests and the hotel. The kiosk system also allows hotels to upsell additional amenities to guests.

Here we have compiled a list of vendors here in Malaysia that provide hotel kiosk systems.

Hotel Self Service Kiosk Vendors available in Malaysia

Almex System Technology Asia Sdn. Bhd.

Alme’s business operation on wholesale of computer hardware, software, peripherals and Implementations. Kiosk systems for hospitals, urban and business hotels, restaurants, etc.

Some of their products:-

    • Self Check-in & out Kiosk (STANDARD model)
    • Self Check-in & out Kiosk (CABINET model)
    • Self Check-in & out Kiosk (DESIGN model)
    • SAFETY POINT (Tabletop Vending Machine)
    • Software Development

VendFun Sdn. Bhd.

VendFun provides an innovative business approach using vending machines as Automated technology and data for analysis based in Melaka and practice flexible models to support other regions in Malaysia. VendFun also designs vending programs that suit the needs of your segmentation, our success in the vending field boils down to flexible programs and friendly personalization During MCO, they had R&D the first in the world Kiosk solution cater for the hotel industry.

Some of their products:-

    • VendFun Industry's First Truly Smart Multifunctional Kiosk for Hotel (50” Full Touch Screen Smart Multifunctional Kiosk)
    • Automatic Snack & Drink Vending Machine + 22inch Touch Screen
    • Instant Hot Noodle and Beverage Vending Machine + 22inch Touch Screen - 1st in Malaysia
    • Dual Food Beverage Cold Drink Vending Machine + 22inch Touch Screen

If you're looking for a smart hotel kiosk system where it could bring you opportunities to increase revenue, this Smart Hybrid Kiosk by Softinn in collaboration with Vendfun will be the best choice for you. 

Aldan Technology

Aldan Technology is a technology company focusing on the field of intelligent business, which develops kiosk and self service solutions. They aim to provide high-quality kiosk solutions with customized design of all types of Kiosk hardware and software solutions fully integrated into your core back-end system.

Some of their products:-
    • Self Service Visitor Registration Kiosk
    • Facial Recognition Security System
    • Queue Intelligence System ( QiS )
    • Virtual Teller Machine & Queue Management System ( QMS )

Zi Tech Malaysia

Zi Tech’s team is responsible for the research and development of PTO V4.5 and V5 PMS and CRM systems, and the complete system development of Atour Hotel Group including CRM and PMS. After more than 10 years of accumulation experience, a complete set of hotel products suitable for economic chain hotels and mid- to high-end hotels has gradually formed. Now they are determined to provide the best hotel system for Malaysia Hotels.

Some of their products:-

    • Hotel Self-Service Kiosk
    • Maitian Cloud PMS
    • Hotel Website

Jurudata Services Sdn. Bhd.

JDS vision is to design, develop and implement software solutions for the Hospitality industry with the latest technology, ranging from SIP Voice, Web & Cloud Based Solutions, to Apple & Android Mobile Applications.

Some of their products:-

    • WINPAC Self Check-in Kiosks c/w Facial Recognition.
    • WINPAC Passport Scanning System (PS)
    • WINPAC Property Management System Interface (PMSi)
    • WINPAC Hotel Communication Center System (CCS)

Softinn Hybrid Hotel Kiosk

Yes, we do provide hotel kiosk as well (shameless plug). Our kiosk provide self service to your hotel guest that covers check-in, check-out, walk-in reservation, payment, room key encoding and also vending (yes, you can actually sell Coca-cola using our hybrid kiosk).

Softinn hybrid kiosk support mykad reader, passport scanner and has integrate with many room key systems (e.g. Intego hotel door lock). Find more more about our offer here and product screenshots here. What to see the real machine? Contact us. 

Some of our products:

    • Softinn Hotel PMS
    • Softinn Channel Manager
    • Softinn Booking Engine
    • Softinn Hotel CMS
    • Softinn Hybrid Hotel Kiosk


Why Hotel Self Service Kiosk

With a hotel self service kiosk system, hotels like you will be able to guest self check in during peak or busy seasons, reducing the pressure on the front desk. It's not just a solution during the COVID pandemic, it will be even more useful post the pandemic. Read further, we've cover many topics about hotel kiosk on our blog.

You're reading a blog compiled by Softinn. We're a hotel-technology company with the mission to make hotelier work easier. Do subscribe if you enjoy reading our blog or you may interact with us on our Facebook Page.

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