The COVID-19 pandemic has sped up the adoption of hotel kiosks in the hospitality business. In this article, we listed six hotel kiosk suppliers in Malaysia.
Malaysian are familiar with hotel kiosks thanks to Resort World Genting. Resort World Genting installed the first kiosk in the year 2015. Some hotels in Malaysia have started to make use of kiosk systems. The kiosk helps reduce guest queuing time, and operational costs and now it has another reason - to lower the spread of COVID-19.
In case you haven't read this article, we have compiled a list of items that you will need to consider before buying a hotel kiosk. We've also covered what you will need to know before you get a hotel kiosk app or software and what other features you should consider getting in the kiosk software here. If you're planning to buy a kiosk, do check out the hotel kiosk price range article.
The kiosk is especially useful for foreign guests from different countries who do not speak the local language, as the kiosk system can support multiple languages removing barriers to communication between guests and the hotel. The kiosk system also allows hotels to upsell additional amenities to guests. Therefore, we believe hotel kiosk is another step in hotel automation.
Here we have compiled a list of vendors here in Malaysia that provide hotel kiosk systems.
Hotel Self-Service Kiosk Vendors available in Malaysia
Vendfun provides an innovative business approach using vending machines as Automated technology and data for analysis based in Melaka and practices flexible models to support other regions in Malaysia. Vendfun also designs vending programs that suit the needs of your segmentation, our success in the vending field boils down to flexible programs and friendly personalization During MCO, they had R&D the first in the world Kiosk solution to cater to the hotel industry.
Together with Softinn, we innovated the first hybrid hotel kiosk which combines both vending machines and hotel self-check-in kiosks. Softinn developed the kiosk operating system and the hotel kiosk software while Vendfun sourced and assembled the kiosk.
Some of their products:
- VendFun Industry's First Truly Smart Multifunctional Kiosk for Hotel (50” Full Touch Screen Smart Multifunctional Kiosk)
- Automatic Snack & Drink Vending Machine + 22inch Touch Screen
- Instant Hot Noodle and Beverage Vending Machine + 22inch Touch Screen - 1st in Malaysia
- Dual Food Beverage Cold Drink Vending Machine + 22inch Touch Screen
If you're looking for a smart hotel kiosk system where it could bring you opportunities to increase revenue, this Smart Hybrid Kiosk by Softinn in collaboration with Vendfun will be the best choice for you.
[Updated on 2022.Apr.08 - Below is the early adopters of hotel kiosk solution in Malaysia. They are using the Vendfun kiosk along with Softinn PMS and channel manager.]
Aldan Technology is a technology company focusing on the field of intelligent business, which develops kiosks and self-service solutions. They aim to provide high-quality kiosk solutions with a customized design of all types of Kiosk hardware and software solutions fully integrated into your core back-end system.
Some of their products:-
- Self Service Visitor Registration Kiosk
- Facial Recognition Security System
- Queue Intelligence System ( QiS )
- Virtual Teller Machine & Queue Management System ( QMS )
Alme’s business operation on wholesale of computer hardware, software, peripherals, and Implementations. Kiosk systems for hospitals, urban and business hotels, restaurants, etc.
Some of their products:-
- Self Check-in & out Kiosk (STANDARD model)
- Self Check-in & out Kiosk (CABINET model)
- Self Check-in & out Kiosk (DESIGN model)
- SAFETY POINT (Tabletop Vending Machine)
- Software Development
Koejitech builds a neat and nice-looking standing hotel kiosk that enhances your hotel lobby's looks and the guest experience of your hotel guests. This hotel kiosk does come with a security deposit collector and has a future upgrade to show advertisements.
Yes, we do provide a hotel kiosk as well (shameless plug). Our kiosk provides self-service to your hotel guest that covers check-in, check-out, walk-in reservation, payment, room key encoding, and also vending (yes, you can sell Coca-cola using our hybrid kiosk).
Softinn offers both a standing kiosk and a table-top hotel kiosk, it has complete integration with the hotel PMS.
Softinn hotel kiosk supports Mykad reader, and passport scanner and has integrated with many room key systems (e.g. Intego hotel door lock). Find more about our offer here (video available)
Some of our products:
- Softinn Hotel PMS
- Softinn Channel Manager
- Softinn Booking Engine
- Softinn Hotel CMS
- Softinn Hybrid Hotel Kiosk
What do the Hotel Guests have to Say?
Below are the guest reviews we found on Booking.com from your customers' listings.
Hotels in Malaysia using Self-Check-in Kiosk
These are the hotels in Malaysia using self-check-in kiosks.
Why Hotel Self-Service Kiosk
With a hotel self-service kiosk system, hotels like yours will be able for the guests to self-check in during peak or busy seasons, reducing the pressure on the front desk. It's not just a solution during the COVID pandemic, it will be even more useful post the pandemic. Read also 4 Reasons Why Your Hotels Should Use Self-Check-in Kiosk
Discover Malaysia Hotel Kiosk and How it Works
Do the hotel guests enjoy self-check-in? How does the hotel manage the kiosk? Can a guest who booked on Agoda check in using the kiosk? Find out more in the video below.
[Updated on 2022.July.31 - Up to date, Softinn has deployed thirteen hotel kiosks. Based on our data, the kiosks are processing 23% of the total hotel transactions now. Two hotels that adopted this technology went for an Unmanned Hotel Solution. We believe the number will double in the next six months.