Hotel Self Service Kiosk in Malaysia

Technology plays an important role in the hotel industry and has brought about many tools to make hotelier life easier. For example, hotel reservation system, property management system, channel manager and others that are used by hotels to manage their daily operations tasks and bookings. In recent years, more or more hotels are exploring the concept of a contactless check in system, hotel kiosk, which offers a completely automated replacement of standard check-in & out procedure.

There are a number of hotels in Malaysia that have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, who have been utilising self service kiosks for quite some time now. With a hotel self service kiosk, guests will be able to experience the convenience of not having to queue in line at the counter in order to get a room key.
This is especially useful foreign guests from different countries who do not speak the local language, as the kiosk system can support multiple languages removing barriers in communication between guests and the hotel. The kiosk system also allows hotels to upsell additional amenities to guests.

Here we have compiled a list of vendors here in Malaysia that provide hotel kiosk systems.

Hotel Self Service Kiosk Vendors available in Malaysia

Almex System Technology Asia Sdn. Bhd.

Alme’s business operation on wholesale of computer hardware, software, peripherals and Implementations. Kiosk systems for hospitals, urban and business hotels, restaurants, etc.

Some of their products:-

    • Self Check-in & out Kiosk (STANDARD model)
    • Self Check-in & out Kiosk (CABINET model)
    • Self Check-in & out Kiosk (DESIGN model)
    • SAFETY POINT (Tabletop Vending Machine)
    • Software Development

VendFun Sdn. Bhd.

VendFun provides an innovative business approach using vending machines as Automated technology and data for analysis based in Melaka and practice flexible models to support other regions in Malaysia. VendFun also designs vending programs that suit the needs of your segmentation, our success in the vending field boils down to flexible programs and friendly personalization During MCO, they had R&D the first in the world Kiosk solution cater for the hotel industry.

Some of their products:-

    • VendFun Industry's First Truly Smart Multifunctional Kiosk for Hotel (50” Full Touch Screen Smart Multifunctional Kiosk)
    • Automatic Snack & Drink Vending Machine + 22inch Touch Screen
    • Instant Hot Noodle and Beverage Vending Machine + 22inch Touch Screen - 1st in Malaysia
    • Dual Food Beverage Cold Drink Vending Machine + 22inch Touch Screen

Aldan Technology

Aldan Technology is a technology company focusing on the field of intelligent business, which develops kiosk and self service solutions. They aim to provide high-quality kiosk solutions with customized design of all types of Kiosk hardware and software solutions fully integrated into your core back-end system.

Some of their products:-
    • Self Service Visitor Registration Kiosk
    • Facial Recognition Security System
    • Queue Intelligence System ( QiS )
    • Virtual Teller Machine & Queue Management System ( QMS )

Zi Tech Malaysia

Zi Tech’s team is responsible for the research and development of PTO V4.5 and V5 PMS and CRM systems, and the complete system development of Atour Hotel Group including CRM and PMS. After more than 10 years of accumulation experience, a complete set of hotel products suitable for economic chain hotels and mid- to high-end hotels has gradually formed. Now they are determined to provide the best hotel system for Malaysia Hotels.

Some of their products:-

    • Hotel Self-Service Kiosk
    • Maitian Cloud PMS
    • Hotel Website

Jurudata Services Sdn. Bhd.

JDS vision is to design, develop and implement software solutions for the Hospitality industry with the latest technology, ranging from SIP Voice, Web & Cloud Based Solutions, to Apple & Android Mobile Applications.

Some of their products:-

    • WINPAC Self Check-in Kiosks c/w Facial Recognition.
    • WINPAC Passport Scanning System (PS)
    • WINPAC Property Management System Interface (PMSi)
    • WINPAC Hotel Communication Center System (CCS)


With a hotel self service kiosk system, hotels like you will be able to guest self check in during peak or busy seasons, reducing the pressure on the front desk. Self service kiosks also allow guests to look for the amenities or service that they are interested in instead of having staff try and hard sell every service they have to offer. We hope our little list will help you find a suitable vendor for your hotel.

With a mission to make hotelier work easier,
Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, Channel Manager, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of hotel industry worldwide. 

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