Hotel Self Check-in Kiosk Price Range

Hotel self service kiosk comes in four varieties - standing kiosk, wall-mounted kiosk, vending kiosk / hybrid kiosk and table-top kiosk. Each offers a different space utilization and a different touch point at your hotel lobby. It also comes in different price points. Before going into the price range, if you haven't, do read the articles that we've compiled covering points that you will need to consider while sourcing your hotel kiosk hardware and hotel kiosk software. These articles will serve as a reference point for the pricing table below.

In general, a complete set of hotel self service kiosk price ranges from RM 15,000 to RM 70,000 (USD 3,700 to USD 17,000). Do factor in the retaining fees (e.g. software, maintenance) if you are sourcing for a hotel kiosk.

All the kiosk suppliers offer different configuration parts - room key encoder, receipt printer, payment terminal, social card reader (MyKad reader for Malaysia), passport scanner etc. Since hotels won't be using the same configuration part (e.g. room key system), I've remove that in the price comparison so we can have a fair comparison on the kiosk alone (regardless of the parts). In the second section titled "Hotel Kiosk Parts Price Reference", I've compiled also a reference price for these configuration parts for your reference.

 

Hotel Self Check-in Kiosk Price Range Table

So, what will be included in the kiosk price comparison below?

  1. The kiosk casing
  2. Touch panel
  3. PC (Windows compatible computer, Intel i5, 8GB RAM)

Additional notes:

  1. Price does not cover shipping fees, Windows license.
  2. All the kiosk mentioned below will NOT work as hotel kiosk out-of-box because you will still need to add your configuration parts and software in order for it to work.
  3. We do NOT cover Android-based kiosk because we found that most of configuration parts (e.g. hotel door lock system, room key dispenser) do NOT offer Android SDK yet. This might change in the future*
Kiosk Type Price Range Shipping Fee Remark
Standing Kiosk

USD 2,100 to USD 4,900

RM 9,000 to RM 20,000

High Optimum space for hotel kiosk. Occupy less space at the lobby while offering good-enough space fo the configuration parts.
Wall-mounted Kiosk

USD 600 to USD 900

RM 2,500 to RM 3,600

Medium Offer slightly less space to add configuration parts. Occupy less space. Might not be able to add room key dispenser.
Vending Kiosk / Hybrid Kiosk

USD 2,500 to USD 5,600

RM 10,000 to RM 23,000

Very high Offer additional vending capability (the only type in this table that generate revenue while service as kiosk). Ample space to add configuration parts.
Table-top Kiosk

USD 500 to USD 1,200

RM 2,000 to RM 5,000

Low It has two screens - customer facing touch panel and frontdesk officer facing screen. Can also be used as the frontdesk officer computer (using hotel PMS)

 

Hotel Kiosk Parts Price Reference

  1. Room key encoder: RM 850 to RM 1,200 (does not include room keys and door lock)
  2. Room key dispenser: RM RM 615 to RM 850
  3. Passport scanner: RM 2,000 to RM 3,000
  4. MyKad reader: RM 50 to RM 100
  5. Receipt printer: RM 150 to RM 300
  6. Payment terminal: RM 500 to RM 1,000 (one-time setup fee. Does not include the monthly rental and transaction charges)

 

My Thought

All in all, the above can only be used as a reference when you source for a hotel kiosk supplier. It's a bad idea to source your own kiosk hardware and then try to find a hotel kiosk software. It's hard to get both to works if you don't have the engineering and domain expertise to build such system. Having said that, however, the above should be sufficient for you to make an informed decision while you're sourcing for hotel kiosk from the solution providers. At Softinn, we do offer hotel kiosk solution. Try us out.

You're reading a blog compiled by Softinn. We're a hotel-technology company with the mission to make hotelier work easier. Do subscribe if you enjoy reading our blog or you may interact with us on our Facebook Page.

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