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Checklist for hotel Check-in and Check-out

A Hotel checklist shows the items required, things to be done, points to be considered and also can be used as a reminder for different hotel management department.

Good use of Checklist can help hotels in standardization workflow and help hotel's worker use their time more efficiently. In most hotels, the use of checklists in hotels not limited to only housekeeping but also use in the cafeteria, front desk, guest management and marketing.

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Covid-19 Hotel Business Impact Survey - The Result

The outbreak and spread of Covid-19 pandemic has affected tourism and hotel industry badly. In the mid of February 2021, we conducted a survey to hoteliers with the objective of gaining some insights on how the pandemic is affecting their hotel businesses.

Below are the summary of the survey result on how hoteliers deal with the pandemic. 

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Hotel Self Check-in Kiosk Price Range

Hotel self service kiosk comes in four varieties - standing kiosk, wall-mounted kiosk, vending kiosk / hybrid kiosk and table-top kiosk. Each offers a different space utilization and a different touch point at your hotel lobby. It also comes in different price points. Before going into the price range, if you haven't, do read the articles that we've compiled covering points that you will need to consider while sourcing your hotel kiosk hardware and hotel kiosk software. These articles will serve as a reference point for the pricing table below.

In general, a complete set of hotel self service kiosk price ranges from RM 15,000 to RM 70,000 (USD 3,700 to USD 17,000). Do factor in the retaining fees (e.g. software, maintenance) if you are sourcing for a hotel kiosk.

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Hotel Kiosk Software

I've blogged about why hotel should consider using a hotel kiosk in my previous blog. Now, in this article, I'm gonna talk about hotel kiosk software. Assuming you're able to source for the kiosk hardware on Alibaba, the next item you will need, after getting the hardware, is the software that runs on it.

What you will need to consider while choosing your hotel kiosk software? First, the compatibility with your kiosk; second, the integration with your hotel PMS. It's hard to find a hotel kiosk software that is fully compatible with both your kiosk hardware and your hotel PMS, that is why most of the kiosk solutions sell in a bundle (both kiosk hardware and kiosk software and very often along with hotel PMS). In this article we will find out what you will need to know before choosing your kiosk app and also discover what additional features you may want to consider.

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Hotel Self Check-In Kiosk

Self-service kiosk was invented in year 1977 by Murray Lappe, a pre-med student at University of Illinois. Students and campus visitors used the kiosk to find movies, map, directories and bus schedules. Over the years, new innovations like touch screen, internet, and embedded computing have helped bring kiosk to the mass market. It's now being used in shopping mall as a interactive directory, government office as a 24/7 counter service and etc. Now, the COVID-19 pandemic has foster the adoption of kiosk in the hospitality business

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4 Benefits of Self-Service Kiosk in Hotel

Self service kiosk system is a digital touch screen application where guests are able to complete the check-in process themselves without relying on hotel front desk staff. With this, the hotel also provides additional options to your guests to check-in or out at any time without interacting with hotel staff and it gives more time to your staff to handle others hotel operations tasks. 

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How Hotels Can Implement a Contactless Guest Experience

How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

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Hotel Management

What is Hotel Management?

Hotel Management is well as the name says the management of a hotel. This involves every aspect of running a hotel such as administrative work, bookings, marketing, customer relations, catering services, renting of venues, housekeeping and many more. The success or failure of a hotel is heavily reliant on its management. The “human element” is a key factor in hotel management; a well designed, magnificent building alone is not enough to create a fulfilling guest experience.

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Hotel Marketing

What Is Hotel Marketing?

Many hotel owners and workers assume marketing is simply selling at a bigger scale such as by selling on various social media platforms. While that is a part of marketing, marketing is so much more, marketing involves the process of designing, conveying information, distributing content, offering and delivering services, and advertising to say the least.

There are many different topics associated with marketing such as content marketing, trend analysis, social media marketing and advertising. These are just some of the topics that hoteliers might want to learn more about in order to run a successful hotel business. We will do our best to make this article as content rich and comprehensive as possible.

Read also: 5 tips on hotel digital marketing a must know for hoteliers

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Hotel Channel Manager

What is a Channel Manager?

A Channel Manager is a system that helps hotels update their real-time inventory distribution and rates across multiple channels and manage the reservation accordingly. 

This means hoteliers that are using Channel Manager will not need to log in individually to each OTA dashboard in order to update room availability as well as price rate. 

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