In today's digital age, having secure and convenient payment gateways are essential for businesses of all sizes, especially hotels. Previously, I wrote about What is Payment Gateway together with the list of the top leading payment gateway in Sout East Asia. So in this article, I will be sharing how implementing secure payment gateways can boost your hotel business and increase customer satisfaction.
Importance of Secure Payment Gateways
Having a secure payment gateway is crucial to ensure that any sensitive financial information is protected from unauthorized access or theft. Below are a few main reasons why secure payment gateways are important to businesses.
Protect financial information
As a hotel owner, it's your responsibility to ensure your customers' financial information is safe and secure. By using a trusted payment gateway installed on your direct booking engine channel, you can protect your customer's sensitive information and build trust with them.
Reduce fraud and chargeback
Having secure payment gateways can help you avoid fraudulent transactions and chargebacks, which can save you time, and money as well as maintain the hotel's reputation.
Many payment gateways are designed to meet regulatory requirements, such as PCI DSS compliance. By using a secure payment gateway, businesses can ensure that they are meeting these requirements and avoiding potential penalties.
The Convenience of Payment Gateway in Hotel Bookings
In today's fast-paced world, customers expect seamless and quick payment experiences. By integrating payment gateways into your hotel's booking process, you can provide customers with a convenient and easy way to pay for their reservations making their reservations confirmed as they have paid for them. This can improve the overall customer experience, leading to more positive reviews and increased customer loyalty.
But how do you choose the right payment gateway for your hotel business? There are many options available and popular in Malaysia, such as iPay88, Billplz, Eghl, and PayPal. So it's important to consider factors such as:
- Transaction fees - how much it charges you for each transaction, based on the different payment methods?
- Payment options - are they providing multiple payment options such as online banking, credit card & e-wallets?
- Payout time - how long it takes for the payment settlement?
- User interface - do they offer convenient and user-friendly for your guest to make payments?
- Customer support - in the event of any technical issue where the guest is unable to make payment, how do you contact them? Are they easy to reach out to?
It's also a good idea to look for payment gateways that integrate with your existing booking system to provide a seamless experience to your guests.
Top 4 Hotel's Payment Gateway Providers for Malaysia Hotels
If you are currently looking for a payment gateway provider, below is some information about 4 Hotel’s Payment Gateway available for Malaysia Hotels.
- Eghl is a popular payment gateway that offers a range of payment options, including credit cards, online banking, and e-wallets. They also provide a user-friendly interface and faster transaction times, making it a convenient choice for hotels.
- Billplz - is a payment gateway that focuses on local payment options and has a simple interface for easy transactions. They also offer competitive pricing, making it a popular choice for small businesses.
- iPay88 is another payment gateway that offers a range of payment options. It also supports multiple languages, making it an excellent choice for hotels that cater to international travellers.
- Paypal - is one of the payment gateways that are popular worldwide. It offers a range of payment options and has a user-friendly interface that many customers are familiar with. However, it may have higher transaction fees compared to the other options.
Below is a comparison table to help you with the next step. Please note that the information in the table might vary depending on the package or plan that they offer.
Choosing the right payment gateway for your hotel's direct booking system is crucial for providing a smooth and secure online experience for your guests. Each payment gateway provider offers unique features, pricing, and support options, so it's essential to consider your business's specific needs and preferences before making a decision.
Whichever payment gateway provider you will opt for, remember to prioritize the security and convenience of your guests' transactions. By doing so, you can create a positive online booking experience that will keep your guests coming back.
If you need more tips before making a decision on which payment gateway you would want to integrate with, check out this Ultimate Guide to Hotel Payment Gateway. You will have a basic understanding of payment gateway, tips and tricks to choose the right payment gateway that suits your hotel size and needs.