Hotel Self Service Kiosk in Malaysia
Technology plays an important role in the hotel industry and has brought about many tools to make hotelier life easier. For example, hotel reservation system, property management system, channel manager and others that are used by hotels to manage their daily operations tasks and bookings. In recent years, more or more hotels are exploring the concept of a contactless check in system, hotel kiosk, which offers a completely automated replacement of standard check-in & out procedure.
There are a number of hotels in Malaysia that have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, who have been utilising self service kiosks for quite some time now. With a hotel self service kiosk, guests will be able to experience the convenience of not having to queue in line at the counter in order to get a room key.
This is especially useful foreign guests from different countries who do not speak the local language, as the kiosk system can support multiple languages removing barriers in communication between guests and the hotel. The kiosk system also allows hotels to upsell additional amenities to guests.
Here we have compiled a list of vendors here in Malaysia that provide hotel kiosk systems.