The COVID-19 pandemic has sped up the adoption of hotel kiosks in the hospitality business. In this article, we listed six hotel kiosk providers in Malaysia.

Some hotels in Malaysia have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, which has utilised self-service kiosks for quite some time now (video link). With a hotel self-service kiosk, the hotel may reduce the guest queuing time. Now, it also helps reduce the contact hence lower the risk of COVID-19.

In case you haven't read this article, we have compiled a list of items that you will need to consider before buying a hotel kiosk. We've also covered what you will need to know before you get a hotel kiosk app or software and what other features you should consider getting in the kiosk software here.

What is a Hotel reservation system?

An online hotel reservation system is a must-have for hotels these days. A hotel reservation system is a software that enables hotel guests to book directly from a hotel's official website and make an online payment for their booking. The system will create reservations and send booking confirmation via email to guests. It is also known as a direct booking system in which hotels collect their guest booking on their own without going through OTA platforms such as Agoda, Booking.com, Expedia, and so on. 

Every industry is currently looking for technology to make it faster and easier. This is especially applicable in the hospitality industry, where using a hotel management system will help the hotel save cost and time while also reducing cases of overbooking and human error. A property management system (PMS) is widely used to help hotels to manage their daily operations. A PMS may also be customized or might offer integration to other solutions and particular features to a specific hotel.

Finding a PMS that is a good fit for your hotel could prove to be a real challenge. However, before accepting such a challenge, it is important to first know what exactly is PMS and what to expect from a PMS.

Hotel websites play an important role in representing your brand and also help to increase your ROI by collecting direct bookings. A good hotel website design is the key to turn your target audience from window shopping to a real paid customer that booked a stay at your hotel. If your website is not exciting for them, they will immediately click on the exit button on their browser and search for the next hotel.

Let’s discuss what is the Top 5 “NO” to avoid on your hotel website design that might turn your guests away. 

Most of the hotels received their bookings from OTAs, but a smart hotelier chose a direct booking strategy which can help to attract potential customers to book through hotel websites and build strong customer relationships. With a good hotel website, you will need to have a smart booking engine installed on your website, which may lead your guest to check out immediately while browsing through your website without going to OTAs to book it there, and also help to reduce your paid commission to OTAs and lastly drive in direct booking sales.

Here are the Top 6 Reasons why you should choose Softinn Booking Engine:-

Most companies use social media platforms as one of the marketing tools to promote products and services. Why do they choose to use that? Easy and simple - because it is used by more than billions of people in this world. To be able to write good content is a way of conveying messages to your readers and audiences a story that can take them deep into your content and have an immediate drive of engagement. 

But, not sure where to start?
How to write good and persuasive content within the characters limit? 

Hotels are planning to start to create a blog for your audience or future guests to more understand your hotel. Unfortunately, you do not have an idea or topic were actually to kick start the content. 

OTAs play an important role in the hotel industry and online booking nowadays. There are certain times where people love to make a booking through the OTAs channel. In addition, the research found that more than half of the bookings were made through OTA platforms. With this, hotels should not want to miss the opportunity by increasing their properties more visible online.

Did you know that you can distribute and sell your maximum room inventory to many OTAs without worrying about overbooking and disparity rate issues? Through a Channel Manager, hotels can monitor their real-time availability and rates across all OTAs, thus helping to adjust and update seamlessly across all the channels.

If you are looking for a Channel Manager for your hotel to make your job easier and at the same time want to increase the hotel's ROI, let's consider this Top 5 Popular Channel Manager in Malaysia:

Copy-writing practice is just like sports warm-ups before they start running. It should reflect your company values and give imagination space for your potential guests and move them one step closer to the action wanted which is booking.