--- title: What Hotel PMS is All About? description: PMS allows hotel owners and front desk to manage daily operations tasks, update real-time room status, organize guest lists for arrival and departure image: https://page.mysoftinn.com/hubfs/blog%20image%20(1)-3.png --- [![Softinn](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/softinn-logo/softinn-logo-main-with-mascot.svg)](https://www.mysoftinn.com) - Products - [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system) - [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine) - [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-cms) - [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager) - [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk) - [AI New](https://www.mysoftinn.com/ai) - Segments - [Independent Boutique Hotel](https://www.mysoftinn.com/boutique-hotel-management-system) - [Hotel Chains](https://www.mysoftinn.com/hotel-chain-management-system) - [Resort & Villa](https://www.mysoftinn.com/resort-management-system) - [Short-Term Vacation Rental](https://www.mysoftinn.com/airbnb-short-term-rental-property-management-software) - [Campsite](https://www.mysoftinn.com/campsite-management-system) - [Airport Hotel](https://www.mysoftinn.com/airport-hotel-management-system) - Roles - [Admin & Owner](https://www.mysoftinn.com/hotel-owner) - [Manager](https://www.mysoftinn.com/hotel-manager) - [Front Desk](https://www.mysoftinn.com/hotel-front-desk-receptionist) - [Housekeeping](https://www.mysoftinn.com/hotel-housekeeper) - [Maintenance](https://www.mysoftinn.com/hotel-maintenance-technician) - [Finance](https://www.mysoftinn.com/hotel-finance-accountant) - [Marketing and Sales](https://www.mysoftinn.com/hotel-marketing-sales) - Resources - [Knowledge Base](https://blog.mysoftinn.com) - [E-books](https://page.mysoftinn.com/guide-and-resources?hsLang=en-my) - [Product Training](https://page.mysoftinn.com/softinn-product-training-session?hsLang=en-my) - [Blog & Articles](https://page.mysoftinn.com/en) - [Product Updates](https://blog.mysoftinn.com/category/product-updates/) - [Partner & Integration](https://www.mysoftinn.com/integrations) - Company - [About Softinn](https://www.mysoftinn.com/about-us) - [Contact Us](https://www.mysoftinn.com/contact-us) - [Careers](https://page.mysoftinn.com/careers?hsLang=en-my) - [Pricing](https://www.mysoftinn.com/pricing) [Free Trial](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my) [Login](https://www.mysoftinn.com/login) Hotel Management # What Hotel PMS is All About? Amanda Last updated 26 Sep 2022 ![What Hotel PMS is All About?](https://page.mysoftinn.com/hubfs/blog%20image%20(1)-3.png) Every industry is currently looking for technology to make it faster and easier. This is especially applicable in the hospitality industry, where using a hotel management system will help the hotel save cost and time while also reducing cases of overbooking and human error. A property **management system (PMS)** **is widely used to help hotels to manage their daily operations.** A PMS may also be customized or might offer integration to other solutions and particular features to a specific hotel. Finding a [PMS that is a good fit for your hotel](https://page.mysoftinn.com/en/tips-for-you-how-to-choose-a-pms-that-fits-your-hotel?hsLang=en-my) could prove to be a real challenge. However, before accepting such a challenge, it is important to first know what exactly is PMS and what to expect from a PMS. ## What is a Hotel Property Management System? ![blog image-Aug-21-2020-09-16-06-30-AM](https://page.mysoftinn.com/hs-fs/hubfs/blog%20image-Aug-21-2020-09-16-06-30-AM.png?width=3200&name=blog%20image-Aug-21-2020-09-16-06-30-AM.png) [Property Management System (PMS)](https://www.mysoftinn.com/hotel-pms-front-desk-system) is a type of hotel management system that hotels owners and front desk staff use to manage their daily operations tasks, online booking availability, update real-time room status, organize guest lists for arrival and departure, and reporting in one dashboard. PMS allows hotel front desk staff to check in and check out guests, real-time checking for room availability, edit existing reservations and even have back-office functions such as scheduling and assigning tasks for housekeeping and maintenance staff. A PMS provides hotels with useful tools at the tip of their fingers allowing them to **take control and manage their hotels on the go with their device of choice.** Read also: [Importance of Property Management System (PMS)](https://page.mysoftinn.com/en/importance-of-property-management-system?hsLang=en-my) ## What are the key features of a PMS? ## **Dashboard** - View properties performance in a single glance - Quick checking for guest’s arrival and departure list, in-house guest list, and guest checked-in/out list - A convenient and mobile-friendly dashboard that display the current and upcoming reservations - A better view of the number of bookings and the source distribution ### **Reservation and Guest folio** - Easier to track and add new reservations - Simple to manage room bookings and room availability - Synchronization of bookings from the OTA such as Agoda, Booking.com, Expedia, and more - Simple page view for all booking sources and payment - Ability to add customized products or services - Easy to track payment / charge / balance - PMS integration with reservation system - Group reservation functions ### **Room Calendar** - View all your room availability at one glance - View room status in real-time - Close and reopen rooms for cleaning or maintenance purposes ### **Room Inventory** - [Integrate with a Channel Manager](https://page.mysoftinn.com/en/pms-and-channel-manager-integration?hsLang=en-my) to better manage room price and allotment - Easily view for all the room rate plans, room availability in OTA, and occupancy - Auto-sync room allotment with a Channel Manager - Quickly update room rates and availability for specific days or specific dates ### **Housekeeping** - Manage room status based on assignments given such as room cleaning or maintenance - Auto identify rooms that need to be cleaned or prepared for the next arriving guest - Allow front desk staff to assign housekeeping and maintenance work - Easily track the status of each room - Allow housekeeper to update task status via mobile phone or tablet - Staff can upload photos or remark on their assigned task - Update on lost and found items - Better plan and organize maintenance operations - Better track and update task status ### **Report** - Track the reservation status and booking source - Better understand the total amount of claims from each OTA - Track the occupancy rate by daily or by room type - Easier for audit - Better prevent fraud as all activity is recorded in the system - Well detailed activity log including date, type, user, events, and action taken - Generate payout reports for multiples properties - Shift functions ### **Group Properties** - Manage multiple properties at once such as hotel chains or property management companies at one glance - Create a group for multiple properties - View accumulative data of your properties at one place - Enable and disable group at any time without affecting the data of the actual properties   ## Conclusion Listed above are a few key features available in most PMS as well as [Softinn PMS](https://www.mysoftinn.com/hotel-pms-front-desk-system). We hope our post has helped you better understand what is PMS all about so you can start looking for one that is suitable for you. In addition to PMS, [integration with a Channel Manager](https://page.mysoftinn.com/en/pms-and-channel-manager-integration?hsLang=en-my) will allow bookings to be synced and managed in a single interface preventing cases of overbooking and reducing human error. Use IT to make your job easier and immediately drive more revenue. Try out Softinn PMS today, click [HERE](https://page.mysoftinn.com/softinn-signup-form?_ga=2.184083631.820615411.1598002532-1593103464.1574746273&hsLang=en-my) to apply for your free trial. 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