Hotel guests may come from anywhere in the world and speak different languages. Hence, the hotel kiosk solution must support multiple languages.
In Japan, all the train ticket kiosks support Japanese and five other languages, such as English, Chinese, Spanish, etc.
The Softinn kiosk supports multiple languages. As of 2024, it features English, Chinese, Japanese, Korean, Thai, Vietnamese, Bahasa Indonesian, Khmer, etc. The translation of the language was done by engaging external resources. We chose to support the above languages because they are among the top ten visitors to our hotel customers.
The Softinn product team developed an engine that makes adding new languages easy in the future. Moving forward, we will add more language support to serve hotel guests. On top of the engine, I'm proud of their seamless implementation — switching languages is a breeze.
JeeShen
JeeShen is the CEO of Softinn, a SaaS company helping hotels run smoother and smarter. He’s not a professional blogger—just a tech and hospitality enthusiast who loves sharing thoughts, insights, and a few stories from the frontlines of the industry.
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