Hotel Self Check-In/Out Kiosk

Self-servicing hotel check-in, check-out and walk-in guest reservation

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Hotel Kiosk

Hotel Kiosk Demo (Videos)

One-minute Intro

Softinn hotel kiosk enables self-service guest check-in/outs and allows walk-in guests to book on the spot.

Hotel Kiosk Demo

We demonstrate how a guest book a hotel room using the kiosk and perform a check out using the kiosk.

93.7% of the consumers surveyed responded that they prefer contactless service after the COVID-19 pandemic

Marya Samer Ali, researcher at UTeM

An Alternative to Hotel Front Desk Service

Contactless Service
Contactless Service

Reduce the risk of COVID-19 using a contactless hotel front desk service.

Lower Labor Costs
Lower Labor Costs

Automate check-in formalities and clerical part at the hotel front desk. Join the unmanned hotel revolution.

Employee No-Show
Employee “No-show”

Staff didn't show up for work? Can't find a replacement to fill a shift roster? High staff turnovers? Hotel kiosk to the rescue.

Reduce Queuing Time
Reduce Queuing Time

Reduce queuing time by 65.7%. No forms to fill up. Insert the IC or the passport and then key in the booking number to get the room key card.

Frontdesk Anywhere
Frontdesk Anywhere

Imagine if you can relocate your hotel front desk to the car park, corridors, bus station, convenience shop etc.

Missed Revenue
Upsell Opportunities

Use the kiosk screen as advertisement space while idle. Upsell anything you wanted - day tour, spa, dinner set etc.

Hotel guests love it! They talked about it on OTAs and Instagram.

Liyana

Fast check out and check in using self service kiosk.

Rated GG Hotel Sunway 10 out of 10 on BOOKING.COM

Hotel Guest Review

Fatin

The self check in is very easy.

Rated Kavy Hotel Cameron Highlands 10 out of 10 on AGODA

Hotel Guest Review

Rosli

Checking in/out via kiosk, something like (AirAsia) self check-in.

Rated Mangga Hotel Seri Kembangan 9.2 out of 10 on AGODA

Hotel Guest Review

Iyeqal

Real privacy. Check in check out using system.

Rated Mangga Hotel 7.6 out of 10 on AGODA

Hotel Guest Review

Hsiu

这是一间Full Digital酒店,没有Human Contact. Social Distance SOP 做到很好.

Rated Kavy Hotel 6.0 out of 10 on AGODA

Hotel Guest Review

Nizan

I also enjoyed the check in and check out process. So fascinating! Should've record it and share with my friends.

Rated Antz Village Hotel 7.0 out of 10 on Booking.com

Hotel Guest Review

Who Enjoy Queuing?

We hate to admit it. Sometimes, the system helps deliver a better guest experience. NO one enjoys queuing.

Who Enjoy Queuing? Who Enjoy Queuing?
Small Talk is Not for Everyone Small Talk is Not for Everyone

Small Talk is Not for Everyone

Remember the small talk we were trained to engage while we perform a guest check-in?

Imagine your guest started his trip with a flight delayed. Then, upon arrival, three business meetings await. By the time he finished, it's already 10 pm. The last thing he wanted is to start a conversation at the front desk during check-in.

Many prefer privacy and the self-service check-in experience.

How to Manage?

Track bookings, room status, payments, etc. Set room rates and offer using PMS.

Start using Hotel Kiosk to Increase Revenue

Softinn kiosk

The hotel guests love it too!

"Self check in system is modern."

GUEST RATED GG HOTEL SUNWAY 8.0/10 ON BOOKING.COM

"Something like (AirAisa) self check-in."

GUEST RATED 9.2/10 ON AGODA

"Easy to check in and out using kiosk."

GUEST RATED KAVY BOUTIQUE HOTEL 8.4/10 ON AGODA

"I like the concept of self check-in using machine."

GUEST RATED SNOOZE HOTEL 10/10 ON AGODA

Softinn kiosk

The hotel guests love it too!

"Self check in system is modern."

GUEST RATED GG HOTEL SUNWAY 8.0/10 ON BOOKING.COM

"Something like (AirAisa) self check-in."

GUEST RATED 9.2/10 ON AGODA

"Easy to check in and out using kiosk."

GUEST RATED KAVY BOUTIQUE HOTEL 8.4/10 ON AGODA

"I like the concept of self check-in using machine."

GUEST RATED SNOOZE HOTEL 10/10 ON AGODA

Not sure which to choose? Arrange a demo to Explore!

Reduce Operating Expenses using a Self-Service Kiosk

Imagine removing your front office and then replace it with a self-service kiosk - a machine that works 24/7, assisting guest check-ins/outs and serve the walk-in guests.
Self-service Kiosk
Self-service Kiosk

Kiosk that works 24/7, assisting guest check-ins/outs and serve the walk-in guests.

Softinn Property Management System
Softinn PMS

A cloud-based hotel PMS system for small hotel chains, boutique hotels and resorts.

Softinn Channel Manager
Softinn Channel Manager

An affordable channel manager add-on to Softinn PMS. Sync the reservations, price and allotment with 40 plus OTAs (e.g. Booking.com, Agoda, Airbnb, etc.).

Frequently Asked Questions

How do I set the room price? How do I manage the room availability?

Both the price and the room availability are manageable through Softinn PMS.

Which door lock brands are integrated?

We have integrations with Intego, Orbita, Adel, Level Lock, and Jensberg. We are also compatible with MIFARE standard door locks. Here's the complete list of integrated door locks. There's no additional charges to integrate with the new door lock vendor.

I am using another PMS vendor. Does it work with mine or I would need to change to Softinn PMS?

Unfortunately, our kiosk works only with Softinn PMS.

Can the kiosk be bought outright instead of rented monthly?

Yes, you may reach out to us for further details on the pricing package.

What kind of support will be provided?

Online or over the phone support, onsite visit from technician as well as repairs and replacement of parts in the event of malfunction.

Should I replace the front desk completely with a kiosk to save cost?

While that is certainly an option, we recommend running a kiosk system in tandem with human staff. Removing the shift with the lowest amount of activity is also an option.

How long do I have to wait after paying the deposits to get the kiosk machine?

The machines will be delivered to your doorstep roughly 2-3 months after deposit payments are made.

Does the kiosk support multi-language?

At the moment, it supports English only.

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