Malaysia Tourism Tax (TTX) 2023: What You Need to Know

In line with the announcement made by the Malaysian government regarding the Tourism Tax, I will talk about a series of questions that are commonly asked by hotel owners or operators, thus helping all of you to find the answers that are related to it. 

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Hotel Tips: 5 Ways to Generate More Bookings from Facebook

A Facebook Page should be a vital channel for hotels in order to promote their business, reach out to global audiences and engage with their fans. With Facebook, the hotel should not only focus on showcasing the hotel services but also do a lot of things while promoting the hotel business. 

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4 Reasons Why Your Hotels Should Use Self-Check-in Kiosk

The self-check-in kiosk is not a new concept, yet becoming a popular trend before 2021. Now it started to be embraced by hotel industries worldwide after the hit of the Covid-19 pandemic. Besides that, hotel guests are now becoming more aware of contactless service. This is proven based on the research run by students in UTEM, Malaysia, 93.7% of customers preferred a contactless check-in after the Covid-19 pandemic for their safety and convenience.

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Hotel Booking Engine Philippines

A hotel booking engine system is used widely by hotels regardless of the size of the businesses ranging from small boutique hotels to medium-size, grouping hotels, and luxury types. A good online booking engine system is important to ensure it serves hotel business needs and purposes, at the same time making it convenient for guests to do the reservation online. 

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6 Must-Have Hotel Reports That You Can Get in Your PMS

It is essential for every business to have a set of reports, and so does the hotel business. No matter what size your hotel is, either budget hotel, boutique hotel, medium-sized hotel, or even luxury hotel, the reports should be helpful to keep track of the performance, incorporate with the business goals, and help you in making decisions. 

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Common Frauds at Hotel Front Desk & How to Prevent Them

What is a Fraud?

Fraud is an action of someone or an agency with the intention to obtain unauthorized benefits. Putting it simply, fraud is a bad action of someone to gain money or financial benefits through lying or tricking another person.

It is sad to say that fraud does exist in the hospitality industry that involves employees. In this article, I will be showing some examples of common frauds by the hotel front desk staff and how to prevent them to happen.

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How To List My Hotel on Google

Google is the most used and most popular search engine, approximately has 5 billion search queries in a day. That makes sense every business now should have one Google Business account. So, if you are opening a new hotel, let’s start to list your hotel on Google by following the below suggestions.

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Humanizing Innovation: Embracing Technology for Better Customer Experience in the Hotel Industry

JeeShen, the founder and CEO of Softinn shared his thoughts on embracing technology for better customer experience in the hotel industry along with fellow speakers  - Assoc. Prof. Ts. Dr. Md. Shohel Sayeed, Faculty of Information Science and Technology (FIST), Multimedia University (MMU) and Ts. Dr. Ong Lee Yeng from FIST MMU.

In his presentation, JeeShen dissects the technology stack used in one of the oldest industries - Hospitality (or Hotel). He will talk about the usage of cloud technology, robotics, and automation in the hotel and uncover the algorithms that work behind the scene while a traveller plans their trip.

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Intego Hotel Door Lock - 7 Variations To Choose

Intego Technologies Sdn Bhd is a reputable company that provides Electronic Hotel Door Lock for hotels in Malaysia with 16 years of experience. They are trusted by many big hotels in Malaysia including Four Points By Sheraton Sandakan, Rangkaian Hotel Seri Malaysia, Swiss Garden Hotel KL, The Legoland Malaysia Resort, Trinidad Suites Puteri Harbour, Marriott Kota Kinabalu, and more. While they are expanding their service into residential locks, Intego aims to be the trusted No.1 hotel security system brand in ASEAN Countries with remarkable quality in 5 years. 

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How Hotels Should Handle Shortage of Staff

Employees are considered to be the most valuable asset of the organization. They are the people with skills, knowledge, and experience that bring value to the business. Hence, the crisis in the shortage of staff would be an issue for hotel businesses and could affect the revenue too. 

Let me share some of the ways that could help hotels to handle the shortage of staff effectively.

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