--- title: Softinn Blog (2) description: Softinn writes about the latest hotel technologies and practices. (2) image: https://page.mysoftinn.com/hubfs/softinn-metronic-theme/softinn-website-header.png --- [![Softinn](https://page.mysoftinn.com/hubfs/raw_assets/public/softinn-metronic-theme/images/logo/softinn-logo/softinn-logo-main-with-mascot.svg)](https://www.mysoftinn.com) - Products - [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system) - [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine) - [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-cms) - [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager) - [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk) - [AI New](https://www.mysoftinn.com/ai) - Segments - [Independent Boutique Hotel](https://www.mysoftinn.com/boutique-hotel-management-system) - [Hotel Chains](https://www.mysoftinn.com/hotel-chain-management-system) - [Resort & Villa](https://www.mysoftinn.com/resort-management-system) - [Short-Term Vacation Rental](https://www.mysoftinn.com/airbnb-short-term-rental-property-management-software) - [Campsite](https://www.mysoftinn.com/campsite-management-system) - [Airport Hotel](https://www.mysoftinn.com/airport-hotel-management-system) - Roles - [Admin & Owner](https://www.mysoftinn.com/hotel-owner) - [Manager](https://www.mysoftinn.com/hotel-manager) - [Front Desk](https://www.mysoftinn.com/hotel-front-desk-receptionist) - [Housekeeping](https://www.mysoftinn.com/hotel-housekeeper) - [Maintenance](https://www.mysoftinn.com/hotel-maintenance-technician) - [Finance](https://www.mysoftinn.com/hotel-finance-accountant) - [Marketing and Sales](https://www.mysoftinn.com/hotel-marketing-sales) - Resources - [Knowledge Base](https://blog.mysoftinn.com) - [E-books](https://page.mysoftinn.com/guide-and-resources?hsLang=en-my) - [Product Training](https://page.mysoftinn.com/softinn-product-training-session?hsLang=en-my) - [Blog & Articles](https://page.mysoftinn.com/en) - [Product Updates](https://blog.mysoftinn.com/category/product-updates/) - [Partner & Integration](https://www.mysoftinn.com/integrations) - Company - [About Softinn](https://www.mysoftinn.com/about-us) - [Contact Us](https://www.mysoftinn.com/contact-us) - [Careers](https://page.mysoftinn.com/careers?hsLang=en-my) - [Pricing](https://www.mysoftinn.com/pricing) [Free Trial](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my) [Login](https://www.mysoftinn.com/login) # Blog Home - [Home](https://www.mysoftinn.com/) - [Blog](https://page.mysoftinn.com/en/all) ### Latest Articles, News & Updates Search ![](https://page.mysoftinn.com/hubfs/banner%20for%208%20hotel%20be%20mistakes.png) ## [8 Hotel Booking Engine Mistakes That Cost You Direct Bookings](https://page.mysoftinn.com/en/8-hotel-booking-engine-mistakes-that-cost-you-direct-bookings) Quick answer: Most small hotels lose direct bookings not because their rates are wrong, but because their booking engine quietly leaks guests before payment. The eight most common mistakes are a clunk... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 20 Aug 2026 DIRECT BOOKING #### [Hotel PMS Payments and Chargeback Protection Guide](https://page.mysoftinn.com/en/hotel-pms-payments-and-chargeback-protection-guide) Quick answer: A chargeback is when a guest disputes a card charge with their bank instead of asking you for a refund. Hotels are exposed because most ... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 20 Aug 2026 HOTEL PMS #### [8 Hotel Kiosk Features That Speed Up Guest Flow](https://page.mysoftinn.com/en/8-hotel-kiosk-features-that-speed-up-guest-flow) Quick answer: The self-check-in kiosk features that clear your lobby fastest are the ones that remove a manual step from the front desk. The eight tha... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 19 Aug 2026 HOTEL KIOSK #### [How to Reduce Hotel Lobby Congestion With Kiosks](https://page.mysoftinn.com/en/how-to-reduce-hotel-lobby-congestion-with-kiosks) Quick answer: To reduce hotel lobby congestion with kiosks, move routine arrivals off the front desk in five steps: let a self-check-in kiosk handle r... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 19 Aug 2026 HOTEL KIOSK ### Blog Posts [![](https://page.mysoftinn.com/hubfs/banner%20for%20the%20hotel%20guide%20to%20meta%20business%20agent%20and%20automation-1.png)](https://page.mysoftinn.com/en/the-hotel-guide-to-meta-business-agent-and-automation-2026) #### [The Hotel Guide to Meta Business Agent and Automation (2026)](https://page.mysoftinn.com/en/the-hotel-guide-to-meta-business-agent-and-automation-2026) A Meta Business Agent answers your guests' most common questions automatically, on Facebook, Instagram, and WhatsApp, straight from Meta Business Suite. It replies in seconds, 24/7, so no enquiry sits... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 19 Aug 2026 [Read More](https://page.mysoftinn.com/en/the-hotel-guide-to-meta-business-agent-and-automation-2026) [![](https://page.mysoftinn.com/hubfs/banner%20for%20hotel%20pms%20payments%20for%20faster%20check-in%20%20%281%29.png)](https://page.mysoftinn.com/en/hotel-pms-payments-for-faster-check-in-in-2026) #### [Hotel PMS Payments for Faster Check-In in 2026](https://page.mysoftinn.com/en/hotel-pms-payments-for-faster-check-in-in-2026) Payment is usually the slowest step at arrival. The fix is closing the gap between the money and the booking record, so payment becomes part of check-in rather than a separate job done beside it. Let ... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 18 Aug 2026 [Read More](https://page.mysoftinn.com/en/hotel-pms-payments-for-faster-check-in-in-2026) [![](https://page.mysoftinn.com/hubfs/banner%20for%20direct%20hotel%20booking%20strategy.png)](https://page.mysoftinn.com/en/direct-hotel-booking-strategy-for-small-hotels) #### [Direct Hotel Booking Strategy for Small Hotels](https://page.mysoftinn.com/en/direct-hotel-booking-strategy-for-small-hotels) A direct booking strategy for a small hotel comes down to two tools working together: a hotel booking engine on your own website, and Google Free Booking Links that put your direct rate in front of gu... ![Tai Pei Shi](https://page.mysoftinn.com/hubfs/photo_2025-01-07_20-38-18-1.jpg) Tai Pei Shi on 18 Aug 2026 [Read More](https://page.mysoftinn.com/en/direct-hotel-booking-strategy-for-small-hotels) ### Other Topics [HOTEL MARKETING](https://page.mysoftinn.com/en/all?topic=hotel-marketing) [HOTEL PMS](https://page.mysoftinn.com/en/all?topic=hotel-pms) [HOTEL MANAGEMENT](https://page.mysoftinn.com/en/all?topic=hotel-management) [DIRECT BOOKING](https://page.mysoftinn.com/en/all?topic=direct-booking) [DIRECT BOOKING PATH](https://page.mysoftinn.com/en/all?topic=direct-booking-path) [HOTEL CHANNEL MANAGER](https://page.mysoftinn.com/en/all?topic=hotel-channel-manager) [HOTEL AUTOMATION](https://page.mysoftinn.com/en/all?topic=hotel-automation) [HOTEL KIOSK](https://page.mysoftinn.com/en/all?topic=hotel-kiosk) [DIRECT BOOKING PATH CONVERT](https://page.mysoftinn.com/en/all?topic=direct-booking-path-convert) [HOTEL WEBSITE](https://page.mysoftinn.com/en/all?topic=hotel-website) [DIRECT BOOKING PATH TRAFFIC](https://page.mysoftinn.com/en/all?topic=direct-booking-path-traffic) [VACATION RENTAL MANAGEMENT](https://page.mysoftinn.com/en/all?topic=vacation-rental-management) [DIRECT BOOKING PATH OFFER](https://page.mysoftinn.com/en/all?topic=direct-booking-path-offer) [RESORT MANAGEMENT](https://page.mysoftinn.com/en/all?topic=resort-management) [AIRBNB MANAGEMENT](https://page.mysoftinn.com/en/all?topic=airbnb-management) [COVID-19](https://page.mysoftinn.com/en/all?topic=covid-19) [E-INVOICE](https://page.mysoftinn.com/en/all?topic=e-invoice) [HOTEL PAYMENT GATEWAY](https://page.mysoftinn.com/en/all?topic=hotel-payment-gateway) [HOTEL OPERATING SYSTEM](https://page.mysoftinn.com/en/all?topic=hotel-operating-system) [GOOGLE HOTEL FREE BOOKING LINK](https://page.mysoftinn.com/en/all?topic=google-hotel-free-booking-link) [HOTEL DOOR LOCK](https://page.mysoftinn.com/en/all?topic=hotel-door-lock) [MARKETING AND SALES DEPARTMENT](https://page.mysoftinn.com/en/all?topic=marketing-and-sales-department) [AI](https://page.mysoftinn.com/en/all?topic=ai) [HOTEL BUSINESS INTELLIGENCE](https://page.mysoftinn.com/en/all?topic=hotel-business-intelligence) [HOTEL FRONTDESK](https://page.mysoftinn.com/en/all?topic=hotel-frontdesk) [PAYMENT](https://page.mysoftinn.com/en/all?topic=payment) [EDUCATE](https://page.mysoftinn.com/en/all?topic=educate) [HUMAN RESOURCES](https://page.mysoftinn.com/en/all?topic=human-resources) [MINIMUM WAGES](https://page.mysoftinn.com/en/all?topic=minimum-wages) [MYKAD READER](https://page.mysoftinn.com/en/all?topic=mykad-reader) [POS PAYMENT TERMINAL](https://page.mysoftinn.com/en/all?topic=pos-payment-terminal) [OPERATION](https://page.mysoftinn.com/en/all?topic=operation) # Get Your Free Trial Now! [Start Trial](https://page.mysoftinn.com/softinn-signup-form?hsLang=en-my) No credit card required #### Products [Property Management System](https://www.mysoftinn.com/hotel-pms-front-desk-system) [Hotel Channel Manager](https://www.mysoftinn.com/hotel-channel-manager) [Booking Engine](https://www.mysoftinn.com/hotel-booking-engine) [AI](https://www.mysoftinn.com/ai) [Hotel Website CMS](https://www.mysoftinn.com/hotel-website-cms) [Hotel Kiosk](https://www.mysoftinn.com/hotel-kiosk) [Softinn API](https://api.mysoftinn.com/swagger/ui/index) [Pricing & Plans](https://www.mysoftinn.com/pricing) #### Segments [Independent Boutique Hotel](https://www.mysoftinn.com/boutique-hotel-management-system) [Resort & Villa](https://www.mysoftinn.com/resort-management-system) [Hotel Chains](https://www.mysoftinn.com/hotel-chain-management-system) [Short-Term Vacation Rental](https://www.mysoftinn.com/airbnb-short-term-rental-property-management-software) [Campsite](https://www.mysoftinn.com/campsite-management-system) [Airport Hotel](https://www.mysoftinn.com/airport-hotel-management-system) [Customer Success Stories](https://www.mysoftinn.com/hotel-clients) #### Resources [Knowledge Base](https://blog.mysoftinn.com) [Blog & Articles](https://page.mysoftinn.com/en) [Product Updates](https://blog.mysoftinn.com/category/product-updates/) [Product Training](https://page.mysoftinn.com/softinn-product-training-session?hsLang=en-my) [Partner & Integration](https://www.mysoftinn.com/integrations) #### Company [About Softinn](https://www.mysoftinn.com/about-us) [Contact Us](https://www.mysoftinn.com/contact-us) [Careers](https://page.mysoftinn.com/careers?hsLang=en-my) [Press Kit](https://page.mysoftinn.com/hubfs/Softinn%20Press%20Kit%202025.pdf?hsLang=en-my) [Terms of Service](https://page.mysoftinn.com/terms-of-service?hsLang=en-my)|[Privacy Policy](https://page.mysoftinn.com/privacy-policy?hsLang=en-my) Softinn builds the next-generation hotel management system for hotels in Southeast Asia. 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