Hotel Self Check-In Kiosk

Self-service kiosks were invented in the year 1977 by Murray Lappe, a pre-med student at the University of Illinois. Students and campus visitors used the kiosk to find movies, maps, directories and bus schedules. Over the years, new innovations like touch screens, the internet, and embedded computing have helped bring kiosks to the mass market. It's now being used in shopping malls as an interactive directory, government offices as a 24/7 counter service, etc. Now, the COVID-19 pandemic has fostered the adoption of kiosks in the hospitality business

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4 Types of Hotel Kiosk Available in the Market in 2021

Recent pandemic has taught us about the norm especially on social distancing. Many businesses are now looking for technology that allows them to reduce human contact in order to avoid the spread of coronavirus diseases. Demand for safety and conveniences by the customers is also increasing. Hence,  self-service kiosks now are on the rise in the business industry.

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4 Benefits of Self-Service Kiosk in Hotel

A self-service kiosk system is a digital touch screen application where guests are able to complete the check-in process themselves without relying on hotel front desk staff. With this, the hotel also provides additional options to your guests to check-in or out at any time without interacting with hotel staff and it gives more time to your staff to handle others hotel operations tasks. 

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How Hotels Can Implement a Contactless Guest Experience

How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

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Hotel Self Service Kiosk in Malaysia

The COVID-19 pandemic has sped up the adoption of hotel kiosks in the hospitality business. In this article, we listed six hotel kiosk providers in Malaysia.

Some hotels in Malaysia have started to make use of kiosk systems. A noteworthy example would be Resorts World Genting, which has utilised self-service kiosks for quite some time now (video link). With a hotel self-service kiosk, the hotel may reduce the guest queuing time. Now, it also helps reduce the contact hence lower the risk of COVID-19.

In case you haven't read this article, we have compiled a list of items that you will need to consider before buying a hotel kiosk. We've also covered what you will need to know before you get a hotel kiosk app or software and what other features you should consider getting in the kiosk software here.

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Hotel Management

What is Hotel Management?

Hotel Management is well as the name says the management of a hotel. This involves every aspect of running a hotel such as administrative work, bookings, marketing, customer relations, catering services, renting of venues, housekeeping, and many more. The success or failure of a hotel is heavily reliant on its management. The “human element” is a key factor in hotel management; a well-designed, magnificent building alone is not enough to create a fulfilling guest experience.

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Hotel Marketing

What Is Hotel Marketing?

Many hotel owners and workers assume marketing is simply selling at a bigger scale such as by selling on various social media platforms. While that is a part of marketing, marketing is so much more, marketing involves the process of designing, conveying information, distributing content, offering and delivering services, and advertising to say the least.

There are many different topics associated with marketing such as content marketing, trend analysis, social media marketing, and advertising. These are just some of the topics that hoteliers might want to learn more about to run a successful hotel business. We will do our best to make this article as content-rich and comprehensive as possible.

Read also: 5 tips on hotel digital marketing a must know for hoteliers

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Hotel Channel Manager

What is a Channel Manager?

A Channel Manager is a system that helps hotels update their real-time inventory distribution and rates across multiple channels and manage the reservation accordingly. 

This means hoteliers that are using Channel Manager will not need to log in individually to each OTA dashboard, in order to update room availability as well as price rate. 

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Hotel Website

The internet is a central resource for people to search for information. This also applies to the modern traveler, as they tend to research their destination, plan itineraries, and look for accommodation online. Therefore, hotels should fully capitalize on this opportunity by owning their own website.

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Hotel Direct Booking

What is a Hotel reservation system?

An online hotel reservation system is a must-have for hotels these days. A hotel reservation system is a software that enables hotel guests to book directly from a hotel's official website and make an online payment for their booking. The system will create reservations and send booking confirmation via email to guests. It is also known as a direct booking system in which hotels collect their guest booking on their own without going through OTA platforms such as Agoda, Booking.com, Expedia, and so on. 

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