Careers at Softinn

About Us
Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks. Here's a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, some from the Philippines, Indonesia and Thailand.

About Product Team

The product team has less than ten members (We're hiring). We're passionate about programming and building solutions for hotels. We focus on building the products from Monday to Thursday. On Friday, we will learn and make improvements.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

We don't see marketing and sales as a job to force a purchase BUT rather we see marketing and sales as a job to help customers in discovering the best options (might not be our products) and to help facilitate a purchase.

Working at Softinn as Digital Marketing Assistant allows you to work on B2B front. You will need to implement acquisition funnels for B2B (getting more qualified hotel leads for the sales team).

Job Responsibility:

1. Assist Marketing team lead to implement strategies in order to generate sales lead and drive brand awareness
2. Working with Marketing and Sales Team to run digital marketing campaigns (e.g Facebook Ads, Google Ads, Content Marketing etc)
3. To manage the budget and performance of digital marketing campaigns
4. To create content that generate qualify leads for sales department
5. To maintain and keep customer database up-to-date

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

1. Engage with prospects to understand their needs and assist in Saas product account setup.
2. Coordinate with the sales team onboard prospects to customers.
3. Conduct online product demos and product training.
4. Helping the sales team in handling inbound sales inquiries promptly and professionally
5. Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to marketing and sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

Working at Softinn as Digital Marketing Executive means you will work on B2B lead generation. You implement acquisition funnels to get more qualified hotel leads for the sales team.

Job Responsibility:

1. Generate sales leads and drive brand awareness.
2. Work in a team to run marketing campaigns (e.g. video marketing, content marketing, webinars, etc).
3. Create compelling video content (plan, script, act, shoot, edit) and promote video content to drive awareness. Video content includes product demos, explainer videos, customer testimonials, case studies, and thought leadership content.
4. Manage the budget and performance of digital marketing campaigns. Work closely with other departments, including sales, product, and business, to ensure the marketing campaign aligns with overall business objectives.
5. On top of sales leads, you will work closely with the hotels to increase hotel bookings.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about business management, business analysis, and customer growth and have the potential to grow into a managerial role.

Job Responsibility:

1. Accurately & effectively perform bookkeeping of accounts
2. Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point
3. Prepare management and business reporting 
4. Handle HR administrative task
5. Handle customer account renewal, invoicing & follow up
6. Compile Softinn product knowledge base and user guides
7. Conduct Softinn product training for existing customers (Online Training)
8. Analyze existing customer account usage & monitor customer retention rate
9. Monitor the performance of other departments, and facilitate them in achieving their target
10. Be ready for any other office and business administrative tasks that are required
11. Be the first contact person in the office

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

Working at Softinn as Digital Marketing Executive means you will work on B2B lead generation. You implement acquisition funnels to get more qualified hotel leads for the sales team.

Job Responsibility:

1. Generate sales leads and drive brand awareness.
2. Work in a team to run marketing campaigns (e.g. content marketing, video marketing, email marketing, webinars, etc).
3. Work in a team to run advertising campaigns (e.g. Facebook Ads, Google Ads, etc).
4. Manage the budget and performance of digital marketing campaigns. Work closely with other departments, including sales, product, and business, to ensure the marketing campaign aligns with overall business objectives.
5. On top of sales leads, you will work closely with the hotels to increase hotel bookings.

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Working at Softinn as Technical Support Officer allows you to work on the B2B front. You will be responsible for providing exceptional technical support to our customers. You will play a critical role in ensuring customer satisfaction by resolving technical issues, answering inquiries, and assisting customers in maximizing the value of our SaaS products. This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Job Responsibility:

1. Provide technical support by responding promptly to customer inquiries through various channels (phone, email, chat), and assist them in resolving technical issues related to our product.
2. Build and maintain positive relationships with existing customers by understanding their needs and providing timely and accurate assistance. 
3. Escalate complex technical issues to appropriate teams within the company, such as the product or engineering teams, and follow up on resolutions to ensure customer satisfaction. Track and document support cases and their resolutions in a ticketing system.
4. Develop a deep understanding of our SaaS products, their features, functionalities, and integrations. Stay up to date with product updates, new releases, and industry trends to effectively support customers and provide product-related guidance.
5. Contribute to developing and maintaining a comprehensive knowledge base, FAQs, troubleshooting guides, and best practices to enable customers to find answers and self-serve whenever possible. 
6. Act as a customer advocate within the organisation by gathering and providing feedback on product enhancements, usability improvements, and potential issues. 
7. Conduct user training.
8. Collaborate with the users and the product team to implement user-centered solutions.
9. Create and maintain design prototypes in Figma.