With The Right Solution, Comes A Better Guests Experience
The success story of Embun Luxury Villas
Embun Luxury Villas is a new local luxury villa located roughly a 45 minutes drive away from Kuala Lumpur. Named after the owner's mother, inspired by her own travels around the globe and driven by her desire to create a haven of tranquillity, what started out as a personal project for the family is now a popular luxury villa in Malaysia. Located on a hill and surrounded by nature, it is a great place for one to escape the hustle and bustle of city life, to really rest and relax.
Embun Luxury Villas used to manage all daily operations manually, this meant that:-
❌ Booking records and payments were manually traced
❌ Room's availability and calendar were manually updated
❌ Quotations and receipts were manually prepared (using paper and pen)
❌ They manually went through and responded to hundreds of booking request and enquiries across email, WhatsApp and the various social media platforms.
❌ No automation for customer enquiries resulted in many receiving a slow response
Before using Softinn, they never used any hotel management system. All day-to-day operations were carried out manually by the hotel's staff, which was time-consuming, slow and lead to a bad customer experience
They loved our solution just like how we loved helping them. Below are what they said after few weeks of using our solutions:
Pleasant onboarding experience
Prompt response to enquiries and feedback given was well received
Reduced workload allowed them to focus more on marketing and improving customer experience
Easily make changes to their website content with the Softinn Content Management System
Successfully generated 80% from the total bookings directly through the official website
Cash flow more manageable after installing their own payment gateway. The payment gateway charges are also low which they could save on the transaction fees
Relatively new to the market with room to grow and improve
The solutions solved their needs and wants ( smooth process from booking till check-out)
Provide a centralized reservation system that allowed them to automate certain procedures
Manage sales accounts and reports better
Powerful marketing tools to run marketing campaigns and showcase the latest offers
Better handling booking modification or cancellation with a self-service cancellation system
Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, Channel Manager, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of the hotel industry worldwide.