The success story of The Amanjena Resort
A newly discovered hidden gem in Melaka, The Amanjena Resort is an 11-room resort located next to the beach, Pantai Pengkalan Balak. The concept for the resort was inspired by the architecture in Santorini, Greece. The name "Amanjena" carries the meaning "peaceful paradise" - capturing the beautiful scenery and vibes surrounding the resort. Everyone is welcome to have "A Taste of Greece".
Start operating in August 2020, The Amanjena Resort used traditional or labor-intensive methods of handling bookings.
❌ Received bookings via phone calls and WhatsApp
❌ Replied to hundreds of guest enquiries via Facebook messenger everyday
❌ Manually recorded guest information
After a few weeks, they realised that it was time-consuming and tedious, which would sometimes result in overbooking cases. They believed that there is a solution to this to help them manage and increase the hotel revenue.
The Amanjena Resort learned about Softinn, a company with the mission of making hotelier work easier. They decided to install Softinn Booking Engine on their official website. After a simple setup process, the resort no longer have to manually record information and now they have the ability to:
Deliver a seamless guest booking experience
Collect full payment online and secure bookings
Run effective marketing campaigns with the Promo Code System
Reduce workload of front desk with Self- Service Cancellation System
Received RM 20,150 booking sales in Day 1 through the booking engine
Offer cash vouchers instead of refund to booking cancellation that's affected during Covid-19
Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, Channel Manager, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of the hotel industry worldwide.