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RECENT POSTS

Common Frauds at Hotel Front Desk & How to Prevent Them

What is a Fraud?

Fraud is an action of someone or an agency with the intention to obtain unauthorized benefits. Putting it simply, fraud is a bad action of someone to gain money or financial benefits through lying or tricking another person.

It is sad to say that fraud does exist in the hospitality industry that involves employees. In this article, I will be showing some examples of common frauds by the hotel front desk staff and how to prevent them to happen.

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How To List My Hotel on Google

Google is the most used and most popular search engine, approximately has 5 billion search queries in a day. That makes sense every business now should have one Google Business account. So, if you are opening a new hotel, let’s start to list your hotel on Google by following the below suggestions.

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Humanizing Innovation: Embracing Technology for Better Customer Experience in the Hotel Industry

JeeShen, the founder and CEO of Softinn shared his thoughts on embracing technology for better customer experience in the hotel industry along with fellow speakers  - Assoc. Prof. Ts. Dr. Md. Shohel Sayeed, Faculty of Information Science and Technology (FIST), Multimedia University (MMU) and Ts. Dr. Ong Lee Yeng from FIST MMU.

In his presentation, JeeShen dissects the technology stack used in one of the oldest industries - Hospitality (or Hotel). He will talk about the usage of cloud technology, robotics, and automation in the hotel and uncover the algorithms that work behind the scene while a traveller plans their trip.

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Intego Hotel Door Lock - 7 Variations To Choose

Intego Technologies Sdn Bhd is a reputable company that provides Electronic Hotel Door Lock for hotels in Malaysia with 16 years of experience. They are trusted by many big hotels in Malaysia including Four Points By Sheraton Sandakan, Rangkaian Hotel Seri Malaysia, Swiss Garden Hotel KL, The Legoland Malaysia Resort, Trinidad Suites Puteri Harbour, Marriott Kota Kinabalu, and more. While they are expanding their service into residential locks, Intego aims to be the trusted No.1 hotel security system brand in ASEAN Countries with remarkable quality in 5 years. 

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How Hotels Should Handle Shortage of Staff

Employees are considered to be the most valuable asset of the organization. They are the people with skills, knowledge, and experience that bring value to the business. Hence, the crisis in the shortage of staff would be an issue for hotel businesses and could affect the revenue too. 

Let me share some of the ways that could help hotels to handle the shortage of staff effectively.

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Orbita Hotel Door Lock - Variations, Features & Prices

Orbita was first established in 2004 in Shenzhen, China. Orbita is well-known as a reputable hospitality products manufacturer with ISO certified 46,000 m² garden factory at Huizhou. They produce a variety of products that are widely used in the hospitality industry from hotel door locks to hotel amenities such as minibars, hairdryers, electric kettles, room safes, and many others.

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Hotel Self Check-in Kiosk: Knowing The Pros & Cons

As we live in the world of 2022, there is no doubt that technology has made our lives more convenient by changing the way we do many things. It does change how many businesses operate nowadays, the hotels have no exception to it. 

Looking at the hotel industry perception, the way guests check in to the hotel has changed as well. There is a surge that hoteliers finding a reasonable contactless service technology ever since the Covid-19 pandemic took place. Hence, there is no surprise if the hotel self-check-in kiosk becoming a big trend in the hotel industry. 

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Hotel Touch Screen Kiosk Solutions Malaysia

Kiosk Solution has been widely used in many business industries such as airports, F&B, and hotels. 7 years ago, Resort World Genting installed its very first kiosk at the hotel lobby to start introducing a self-check-in service. As the world has been hit badly by the Covid-19 pandemic, many more hotels are starting to adopt hotel kiosk solutions.

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Malaysia Best Hotel Payment Gateway Comparison

A payment gateway is a system that is used to process customers’ payments and is widely used by e-commerce websites to enable online payments. Hence, a payment gateway provider is a business that provides payment gateways as a service such as Eghl, Billplz, iPay88, and Paypal.

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Google Free Booking Link Case Study: The Impact on Hotel

Google Maps was founded in 2005, where it helps people to get from Location A to Location B and it was available on desktop version only.  Today, Google Maps has been widely used by everyone in the world as it evolved into more than just helping people get around. 

In March 2021, Google is expanding its features by introducing free hotel booking links and showing them on Google Search and Google Maps. 

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