A payment gateway is a system that is used to process customers’ payments and is widely used by e-commerce websites to enable online payments. Hence, a payment gateway provider is a business that provides payment gateways as a service such as Eghl, Billplz, iPay88, and Paypal.

Google Maps was founded in 2005, where it helps people to get from Location A to Location B and it was available on desktop version only.  Today, Google Maps has been widely used by everyone in the world as it evolved into more than just helping people get around. 

In March 2021, Google is expanding its features by introducing free hotel booking links and showing them on Google Search and Google Maps. 

Promo codes aren’t news to us. We as consumers try to use it every day to save more while purchasing. Customers are constantly on the lookout for deals that will allow them to get more for less. As a result, hoteliers like you are constantly brainstorming new and profitable ways to give customers more reasons to buy. If you’re wondering just how promo codes work, it’s easy. They are a mixture of letters (or even numbers) that make up a specific code. Customers can later use this code to be entered when checking out to gain a discount. This will entice customers to purchase since they are saving a lot!

-Last update on May 2023-

Numerous small hotels are still unsure of how to effectively target the most appropriate types of travellers for their establishments. Fair enough, you have the skills as an accommodation provider, not a marketer. But that should not be the reason why you should not know whom you should be targeting as your hotel’s customers. 

In this article, we will be covering 3 target markets you can (and should) focus on for your small hotel!

~Updated on 27th October 2022~

Due to an overwhelming response, MDEC announced that the SME Business Digitalisation Grant Initiative has reached its maximum allocation. Hence, this initiative is discontinued immediately effect.

In collaboration with the Malaysian Digital Economic Corporation (MDEC), SME Bank, and Bank Simpanan Nasional, the Ministry of Finance has launched a digitalisation grant to encourage SMEs to incorporate digital technologies into their daily operations. If you are an SME considering going digital, this is a must-see opportunity! The Malaysian SME Digitalisation Initiative provides eligible SMEs with a 50% matching grant of RM5,000.

-Updated on 20th July 2022-

A No-Show is defined in the hospitality industry as a person or guest who does not arrive where and when they should be at a hotel or motel and makes no explanatory contact.

-Updated on 22nd December 2025-

Social media is not just a trend, it is where travellers discover experiences, compare options, and decide where to stay. In 2025, over 5.2 billion people which is about 64% of the world, use social platforms every month, and most spend 2.5 hours daily engaging with content. For hotels, this means social is no longer optional, it’s central to brand visibility, reputation, and bookings.

~ Updated on July  2023 ~ 

Every year, the number of hotel walk-ins decreases. Hotel bookings are now made online in the age of global digitalisation. Of that number, 40% are made through Booking.com, 32% through other aggregators, and 21% through hotel websites. That shows how important it is for hotels to connect to online booking channels to grow and attract more customers.

In the current state of affairs, if you're one of the 50% of hotels that don't use a channel manager, you're probably spending hours every week uploading and updating rates, wondering where parity issues have been coming from, and tugging your hair out wishing there was a way to make it all more manageable and more efficient.

Many hotels have already adopted an intelligent tool that can assist them in updating room rates and availability and close rooms for a specific period for all connected OTAs. This solution is referred to as a channel manager! Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. In this article, we will dive in and learn about STAAH MAX Channel Manager.

Thanks to the rising global disposable incomes, the hotel industry is a fast-growing industry. In reality, domestic and foreign visitors spent a total of $792.4 billion on leisure travel in 2019. The sector, however, is not without its difficulties. Many hotels have suffered a setback due to Covid-19, and the advent of hotel aggregators threatens to drive away clients. Changes in visitor expectations resulting from the growing millennial population, as well as erratic revenue, flow due to unsold inventory during the off-season, are other areas of worry for hotels.

To overcome these obstacles, you must always be on the minds of your customers. For this reason, hotel operators should have a constant dialogue with their consumers, offering them personalised discounts and updates on new product releases and development into new markets. These factors are critical to the success of your loyalty programme.

You must understand your clients better than your competitors to begin a tailored relationship with them. A successful hotel CRM may make prospects remember you and strengthen your relationship with them, causing them to return to you again and time again.