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RECENT POSTS

Malaysia Best Hotel Payment Gateway Comparison

A payment gateway is a system that is used to process customers’ payments and is widely used by e-commerce websites to enable online payments. Hence, a payment gateway provider is a business that provides payment gateways as a service such as Eghl, Billplz, iPay88, and Paypal.

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Google Free Booking Link Case Study: The Impact on Hotel

Google Maps was founded in 2005, where it helps people to get from Location A to Location B and it was available on desktop version only.  Today, Google Maps has been widely used by everyone in the world as it evolved into more than just helping people get around. 

In March 2021, Google is expanding its features by introducing free hotel booking links and showing them on Google Search and Google Maps. 

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10 Digital Marketing Ideas For Hotel Using Promo Codes

Promo codes aren’t news to us. We as consumers try to use it every day to save more while purchasing. Customers are constantly on the lookout for deals that will allow them to get more for less. As a result, hoteliers like you are constantly brainstorming new and profitable ways to give customers more reasons to buy. If you’re wondering just how promo codes work, it’s easy. They are a mixture of letters (or even numbers) that make up a specific code. Customers can later use this code to be entered when checking out to gain a discount. This will entice customers to purchase since they are saving a lot!

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Target Market of Small Hotel

-Last update on May 2023-

Numerous small hotels are still unsure of how to effectively target the most appropriate types of travellers for their establishments. Fair enough, you have the skills as an accommodation provider, not a marketer. But that should not be the reason why you should not know whom you should be targeting as your hotel’s customers. 

In this article, we will be covering 3 target markets you can (and should) focus on for your small hotel!

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Hotel SME Grant Malaysia 2022

~Updated on 27th October 2022~

Due to an overwhelming response, MDEC announced that the SME Business Digitalisation Grant Initiative has reached its maximum allocation. Hence, this initiative is discontinued immediately effect.

In collaboration with the Malaysian Digital Economic Corporation (MDEC), SME Bank, and Bank Simpanan Nasional, the Ministry of Finance has launched a digitalisation grant to encourage SMEs to incorporate digital technologies into their daily operations. If you are an SME considering going digital, this is a must-see opportunity! The Malaysian SME Digitalisation Initiative provides eligible SMEs with a 50% matching grant of RM5,000.

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No-Show in Hotel: How to Handle and Reduce

-Updated on 20th July 2022-

A No-Show is defined in the hospitality industry as a person or guest who does not arrive where and when they should be at a hotel or motel and makes no explanatory contact.

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Social Media Hotel Marketing Strategy 2024

-Updated on 23rd May 2023-

Social media has impacted us more than ever, thanks to the lockdown we had during the pandemic. The emergence of new social media applications such as TikToks has changed the social media landscape forever. As the travel and tourism industry reopens, it’s only wise for you hoteliers to start prepping yourself up with what’s to come in 2023. This article covers the four leading social media platforms you might or may not be familiar with and what you can learn as part of your 2023 social media hotel marketing strategy. 

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Hotel Booking Engine: Drive Commission-Free Direct Bookings

~ Updated on July  2023 ~ 

Every year, the number of hotel walk-ins decreases. Hotel bookings are now made online in the age of global digitalisation. Of that number, 40% are made through Booking.com, 32% through other aggregators, and 21% through hotel websites. That shows how important it is for hotels to connect to online booking channels to grow and attract more customers.

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STAAH MAX Channel Manager

In the current state of affairs, if you're one of the 50% of hotels that don't use a channel manager, you're probably spending hours every week uploading and updating rates, wondering where parity issues have been coming from, and tugging your hair out wishing there was a way to make it all more manageable and more efficient.

Many hotels have already adopted an intelligent tool that can assist them in updating room rates and availability and close rooms for a specific period for all connected OTAs. This solution is referred to as a channel manager! Engaging a cloud-based channel manager to help you manage your properties is a key growth driver. It will help you improve your hotel's efficiency, thus, resulting in more guests and more hotel revenues. In this article, we will dive in and learn about STAAH MAX Channel Manager.

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The Best Hotel Customer Relationship Management (CRM)

Thanks to the rising global disposable incomes, the hotel industry is a fast-growing industry. In reality, domestic and foreign visitors spent a total of $792.4 billion on leisure travel in 2019. The sector, however, is not without its difficulties. Many hotels have suffered a setback due to Covid-19, and the advent of hotel aggregators threatens to drive away clients. Changes in visitor expectations resulting from the growing millennial population, as well as erratic revenue, flow due to unsold inventory during the off-season, are other areas of worry for hotels.

To overcome these obstacles, you must always be on the minds of your customers. For this reason, hotel operators should have a constant dialogue with their consumers, offering them personalised discounts and updates on new product releases and development into new markets. These factors are critical to the success of your loyalty programme.

You must understand your clients better than your competitors to begin a tailored relationship with them. A successful hotel CRM may make prospects remember you and strengthen your relationship with them, causing them to return to you again and time again.

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