Yes. We offer 14 days free trial. No credit card required. Apply here.
Are there hidden costs?
No. You only pay for the plan you subscribe to. Promise.
In which currency can I pay?
For Malaysian property, you are paying in MYR pricing.
For Non-Malaysian property, you are paying in USD pricing.
Do you provide Add-On service?
Yes, we do. You may subscribe to the Add-On services as shown below (billed annually):
▪️ Channel Manager Integration - Contact us for a quote ▪️ PMS - from RM 199 / month (billed annually) ▪️ CMS Website - from RM 1,788 / year (billed annually) ▪️ Static Website - from RM 1,588 / year (billed annually)
You may also subscribe to a monthly plan for the Add-On. The price for Add-On on monthly plan is as below:
▪️ Channel Manager Integration - Contact us for a quote ▪️ PMS - from RM 239 / month (billed monthly)
Are there additional costs per user?
No. You can add as many users to the system, each with different roles and access.
How will I be billed for my subscription?
Softinn software and services are made available on a pay-as-you-go basis or pre-pay depending on your subscription types. You will be billed monthly or annually depending on your subscription preferences.
You may opt to be charged via Credit Card/Debit Card or by other payment method. If you pay using other than Card method, an invoice will be sent to you requesting for payment.
For subscription renewal, an e-invoice will be sent to you via email and / or SMS no more than 7 days before each subsequent billing period.
Will my subscription be renewed automatically?
Yes. Your subscription will renew automatically** depending on your subscription types.
Should you wish to terminate, you will need to notify us at least 15 days before the next billing period.
**Auto-renewal is not applicable toStarter Plan and subscription that is on trial.
What if I don't make payment on time?
While the reminder alerts are given to you for renewal of subscription, in the event you are not able to renew the subscription, the subscription will be suspended for 3 days before your subscription account is terminated.
Can I downgrade or upgrade my plan?
Yes you can. You may upgrade or downgrade within a subscription plan or between two subscription plans.
For any upgrading in plan part way through the month, you will be charged a prorated amount for the current billing month, and then the amended fee from the next billing period onwards.
Upon downgrade, the new Subscription Fee will be applied from next billing period.
Do you have a support team if I need help?
Yes! Our dedicated team will assist you should you require help with your listing or account. We can be reached via Chat, Email, Whatsapp message and Phone Call.
Can I have the list of product features and benefits?
