Influencer Marketing For Hotels: What You Need To Know As A Hotelier

Over the years there has been an increase in the number of hotels that includes influencer marketing as one of their marketing strategies. This strategy when used properly can increase the brand awareness of the hotels and attract more guests to the hotel. But when not used properly it leads to failure and even leave a negative reputation on the hotel. Both the big hotels and the budget hotels are using this strategy to attract more guests to their hotels. Below we are going to discuss some of the things a hotelier should know before diving into influencer marketing.

 

Work With The Right Influencer For Your Brand

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Before deciding on the right influencer to work with, you should first do your research and make sure that the influencer you are considering is the right one for your hotel brand. Consider this: Does the influencer fit well with your target market and your hotel brand values? When you find an influencer that fits with your brand, he/she will likely be willing to partner with you and  when they eventually promote your hotel the message will feel real and authentic.

 

Avoid Influencers With Fake Followers At All Costs

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When deciding on an influencer to work with, make sure you are not deceived by the number of followers on their social media pages. You should look deeper and find out what they posted, the quality of their posts, the general theme of their posts and the level of engagement on their posts. Check what people are commenting on their posts. Are the comments from real people or bots putting up spam comments on the post?

 

Up Your Own Social Media Game

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As you are checking out potential influencers, the influencers, however, will also check out on you. They want to see how well you manage your social media pages. Your content qualities, how well you interact with your guests, and how well you respond to their questions and reviews. This will help them to decide whether to work with you. So, you need to up your social media game if you are serious about using influencer marketing.

Read: Hotels Should Implement These 5 Doable Social Media Strategies

 

Addressing Compensation

There is usually this question about how hotels should compensate for their influencers. This is usually tricky to answer. Most times hotels offer their influencers free stay at their hotels, free facility use, or free spa and massage session. In return, the influencers are expected to post about the hotel and their experience during their stay in the hotel. If you are a big hotel and you are concerned about the influencers not doing what has been agreed upon, you can use a PR agency as an intermediary.

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In measuring success you should look beyond the booking. You should consider checking things like the traffic to your website, the new followers or likes on your social media pages, your hotel brand awareness, etc. instead of worrying about the number of booking each influencers gets for your hotel.

Read: How Hotels Can Increase Direct Website Traffic

 


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With a mission to make hotelier work easier, Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, Channel Manager, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of hotel industry worldwide. 

 

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