Payment Gateway for Indonesian Hotels: Key Criteria to Consider

In Indonesia’s hospitality industry, digital payment solutions like hotel payment gateways are now essential. As guest preferences shift towards online bookings and contactless payments, hoteliers require secure, convenient and easily integrated payment solutions. 

Understanding how hotel payment gateways work is crucial for improving guest experience and streamlining transactions. 

Therefore, let’s delve into the realm of hotel payment gateways in Indonesia, examining their benefits, hurdles and best practices for implementation.

What is Hotel Payment Gateway

A hotel payment gateway is a service designed to securely process online payments from guests, seamlessly integrating with a hotel’s booking system. 

It enables guests to pay for reservations using credit cards, debit cards, or other electronic methods, ensuring transaction security and timely payment receipt, thereby enhancing the booking and payment experience.

Below is a comprehensive diagram illustrating the payment ecosystem within the hotel industry, providing a clearer understanding of the payment gateway flow:



Payment Gateway Challenges in Indonesia

The Indonesian market poses unique challenges for payment gateway providers, driven by local market trends and conditions.


Now that we have a better understanding of the challenges posed by the Indonesian market, let’s move on to discussing the crucial criteria for selecting the best payment gateway.


Criteria for Choosing the Best Payment Gateway Indonesia

When selecting a payment gateway for your hotel in Indonesia, ensure it can tackle local payment challenges in Indonesia’s market while meeting the unique needs of hoteliers. 

Here are 4 key factors to consider when choosing the best payment gateway for your hotel:


a) Payment Safety

Look for payment gateways with a proven track record in fraud protection, as guest financial information is shared during transactions.

Ensure the chosen gateway complies with Payment Card Industry Data Security Standard (PCI-DSS) requirements and utilizes advanced machine-learning technologies for fraud detection and spotting suspicious activities.


b) Global Accessibility

Opt for a payment gateway that supports payments in Indonesian Rupiah and other local currencies, allowing guests from around the world to pay in their preferred currency. 

Dynamic currency conversion functions ensure seamless transactions at real-time exchange rates, facilitating business expansion and catering to a diverse clientele in Indonesia’s hospitality industry.


c) Good Customer Support 

Select a payment gateway provider with reliable customer support services tailored to the needs of hoteliers in Indonesia. 

Availability 24/7 or during standard business hours is essential for swift resolution of issues, particularly concerning sensitive financial data. Responsive support ensures guest trust and satisfaction, enhancing the reputation of your hotel.


d) Streamlined Payment Processes

Choose a payment gateway that seamlessly integrates with your hotel’s booking system, automating payment processing to minimize errors and enhance operational efficiency in Indonesia’s competitive hospitality market.


By keeping these key factors in mind, you can choose the best payment gateway that meets the unique needs of your hotel and ensures a seamless payment experience for your guests.


Top 4 List Indonesia Payment Gateways

If you're an Indonesian merchant looking for reliable payment gateways, you might want to consider these four options:

1) Doku:

Doku emerges as a top preference among Indonesian merchants due to its extensive selection of over 20 payment methods. Notably, Doku exclusively accepts transactions in Indonesian Rupiah, catering directly to the local market’s currency needs.


  1. Implement robust fraud prevention measures and secure payment processing. 
  2. Comply with industry regulations specific to the Indonesian market
  3. Block transactions from certain countries and set transaction limits to enhance security for merchants and customers.

Read more: How To Apply For Payment Gateway Account With Doku


2) IPay88:

iPay88 stands out as one of the leading payment service providers across Indonesia and Southeast Asia, offering cut-edge solutions online payment acceptance.


  1. Screening systems help merchants prevent online fraud.
  2. Merchants can block transactions from certain countries and allow local payments.
  3. Maximum transaction limits and purchase frequency monitoring add extra security

Read more: How To Apply For Payment Gateway Account With iPay88 Indonesia


3) Midtrans:

Midtrans serves as an online payment gateway, facilitating Indonesian e-commerce by enabling seamless receipt of online payments from shoppers.


  1. Security tools include Fraud Rules Service (FRS), a proprietary tool that ensures compliance with PCI-DSS Level 1 and ISO 27001 standards. 
  2. Met the most rigorous of industry standards for payment and information security.

Read more: How To Apply For Payment Gateway Account With Midtrans


4) Xendit:

Xendit is the top payment gateway in Indonesia and Southeast Asia. Catering to a wide range of businesses, it offers effortless integration with a payment gateway.


  1. Has its fraud detection system for better risk management
  2. Evaluate transaction risks and implement necessary measures, such as payment blocking, to enhance risk management.

Wrapping Up

Understanding the essential criteria and top payment gateway options is crucial for the hotel and management business in Indonesia.

As for Softinn Booking Engine (BE) payment gateway feature, it provides Indonesian subscribers with the flexibility to choose their preferred booking payment setting. 

Softinn offers users the flexibility to select from a range of integrated payment gateway providers, including iPay88 Indonesia, DOKU, and Midtrans

Read more: How To Setup Booking Payment Settings For Indonesian Subscribers 

For business owners and hoteliers, proper evaluation is vital, because if your website cannot accept payments conveniently from clients, there’s a risk of losing profits!

You're reading a blog compiled by Softinn. We're a hotel-technology company with the mission to make hotelier work easier. Do subscribe if you enjoy reading our blog or you may interact with us on our Facebook Page.

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