What To Look For When Deciding On A Booking Engine For Your Hotel

These days a lot of software providers are developing booking engines. And because of this, many booking engines now saturate the market. Sometimes it becomes difficult for hoteliers to decide which booking engine is good for them. Some booking engine providers in their effort to add many features to their booking engine now complicate the software. This complicated software now makes the booking process looks troublesome. Below we are going to discuss some features to look out for when deciding on a booking engine for your hotel.

Read also: Booking Engine For Hotels


Provider Support

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Provider support is an important feature that you need to find out before investing in a booking engine for your hotel. Some software providers really care about their clients. They provide maintenance support and other types of support to their clients when they need it. However, some providers don’t care or give support to their clients in any way. Even when guests are complaining about the booking engine, still, they don’t care. Some booking engines actually have bugs in them and are not properly developed. So, it is very important for hoteliers to do their research and make sure they are entering into business with a good software provider. Search for a provider who cares about the reputation of their product and also who cares about their client. 

Read also: List of Hotel Booking Engines


Mobile and Facebook Booking

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This is a very important feature to look out for when deciding on any internet booking engine. This is because most guests now use mobile devices for their room bookings. The truth is that mobile devices have now become part of human daily lives, especially among Millennials. People can’t function normally without their mobile devices. This has increased the number of rooms booking that occurs through mobile devices. Also, Facebook booking is becoming very popular among guests. While using Facebook, guests can easily make their booking without leaving the social platform. This has in return increased the direct bookings from guests. An increase in direct booking means an increase in revenue for the hotel.  


Multi Features Options

These days guests want to make their booking at their own convenience. International guests don’t want to go through the stress of translating languages just because they want to book your hotel. But rather international guests prefer to do their booking in a language they understand. International guests also love making payment in their local currency and using the payment method they are familiar with. Some guests are used to making payments with PayPal and they expect the hotel to accept this type of payment. So, these are the things as a hotelier you need to look out for when deciding on any booking engine. 


Seamless and Responsive Design

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This one feature of a good booking engine is also very important. When the design of your booking engine is not responsive, it actually affects the number of bookings you will receive. This is because the booking engine will look off in some devices especially some mobile devices. So, it is wise to invest in a booking engine with a seamless and responsive design.


To Conclude:

When deciding on any internet booking engine as a hotelier you should not focus on the beauty of the booking engine but rather on the features and functionality it provides. Always bear your guests in mind when making any booking engine decisions.

Read also: How To Decide On The Best Malaysian Hotel Reservation Software For Your Hotel


Softinn Solutions Sdn. Bhd. helps hoteliers identify important areas to maximize results during the off-season with our smart tools like Promo Code System. Recently, Softinn had just launched its Third Party Payment that support eGHL, billplz, and PayPal. Sign up with us now for a FREE trial account.


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With a mission to make hotelier work easier, Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, Channel Manager, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of hotel industry worldwide. 


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