As a hotelier it is very important that you invest in a good and easy to use front office system. Having a user-friendly front office system will ensure the smooth running of your hotel and make your staff task easier while giving your guests a pleasant experience staying at your hotel. Your front office systems should be able to handle the daily routine of your hotel activities like room reservations, guest check in and check out, housekeeping and more.
Below we shared the Types of Hotel Front Office System:-
Types of Hotel Front Office System
On-premise hotel front office system
When we mention on-premise hotel front office systems, we mean those systems that only be accessed on the premises of the hotel. On-premise system has to be installed on the hotel computers and manage by the IT personnel of the hotel. This type of hotel front office system usually comes with a license and occasionally needs to be upgraded. Upgrades only happens on the hotel premises.
Hybrid hotel front office system
Many on-premise vendors have decided to give their front office system the ability to be accessed from a web browser. This is because many clients are migrating to the cloud based front office systems and to retain their client on-premise vendor try to include some functionalities of a cloud-based system in their system while leaving the rest of the function to remain on premise.
Cloud hotel front office system
This type of system is now the most popular hotel front office system. This is because of its ability to be accessed from any location 24 hours. With the cloud hotel front office system guest can directly book their room with their computer or on their mobile. Payments can be made online and it is easy to check in and check out guest.
Why Every Hotelier Needs to Choose A Cloud Based Hotel Front Office Systems
Booking Engine feature
A cloud based hotel front office system usually integrates a good booking engine in its system. Booking Engine will then be integrated and install in the hotel website and their social media pages such as Facebook. It bring more convenience for your potential guest, which they can book their stay with you through Facebook by click on the "Book Now" button on your Facebook page and done placing their booking! Even without leaving the social media platforms. Additional point, it will attract more people to book with you if you do a promotion or promo code for certain festival celebration and share it on your Facebook page, and if they are interested, they will share it to their friends & family and it will increase the exposure of hotels as well to attract more guests to know about you and immediately book with you for their upcoming trip.
A cloud based hotel front office system is usually mobile friendly. Almost everyone nowadays, is relying on their smartphone to complete their daily task such as reading news, online shopping, purchase movie tickets, booking for their entire trip and so on. It is very important for hotel to have a system that support for multiple mobile devices such as smartphone and tablets. It allow for guest to browse your hotel website and book for their stay via their mobile device and in anytime anywhere.
Read Also: Mobile Friendly Hotel Website
Reports and analytics
To observe current procedures and comprehend business progress will depend on the analytics. A cloud hotel front office system can furnish hoteliers with different kinds of business reports. Contingent upon the product, it can create night review reports, room and tax reports, housekeeping reports and more.
When making a decision on a hotel front office system, you need to make sure you are choosing a system that will benefit, suitable for your hotels and will not find complicated or hard to use for your hotel's staff. Avoid choosing complicated hotel front office system that are not user friendly. Also, hotel front office systems that allow third party app integration is important. Don't have idea which hotel software to choose? Try your free 14 days free trial account now at HERE.
With a mission to make hotelier work easier, Softinn Solutions Sdn. Bhd. is a hotel-technology provider company offering hotel management software. Ranging from cloud-based hotel PMS, hotel booking engine, and a specially customized hotel website; Softinn is adept in employing innovative ideas in its solutions constantly and understanding the requirements of hotel industry worldwide.