How Hotels Can Implement a Contactless Guest Experience?

These days contactless is the way to go and is practiced by many services in multiple fields, especially the food industry. Hotels too can implement a contactless guest experience. The popularity of contactless services can be attributed to the recent pandemic, with the intention of reducing human contact as much as possible. Here are a few ways that hotels can or are implementing a contactless guest experience.

The COVID-19 pandemic has sped up the adoption of hotel kiosks in the hospitality business. In this article, we listed six hotel kiosk suppliers in Malaysia.

Malaysian are familiar with hotel kiosks thanks to Resort World Genting. Resort World Genting installed the first kiosk in the year 2015. Some hotels in Malaysia have started to make use of kiosk systems. The kiosk helps reduce guest queuing time, and operational costs and now it has another reason - to lower the spread of COVID-19. 

In case you haven't read this article, we have compiled a list of items that you will need to consider before buying a hotel kiosk. We've also covered what you will need to know before you get a hotel kiosk app or software and what other features you should consider getting in the kiosk software here. If you're planning to buy a kiosk, do check out the hotel kiosk price range article.

What is Hotel Management?

Hotel Management is well as the name says the management of a hotel. This involves every aspect of running a hotel such as administrative work, bookings, marketing, customer relations, catering services, renting of venues, housekeeping, and many more. The success or failure of a hotel is heavily reliant on its management. The “human element” is a key factor in hotel management; a well-designed, magnificent building alone is not enough to create a fulfilling guest experience.

What Is Hotel Marketing?

Many hotel owners and workers assume marketing is simply selling at a bigger scale such as by selling on various social media platforms. While that is a part of marketing, marketing is so much more, marketing involves the process of designing, conveying information, distributing content, offering and delivering services, and advertising to say the least.

There are many different topics associated with marketing such as content marketing, trend analysis, social media marketing, and advertising. These are just some of the topics that hoteliers might want to learn more about to run a successful hotel business. We will do our best to make this article as content-rich and comprehensive as possible.

Read also: 5 tips on hotel digital marketing a must know for hoteliers

What is a Channel Manager?

A Channel Manager is a system that helps hotels in updating their real-time inventory distribution and rates across multiple channels hence managing the reservation accordingly. 

This means hoteliers that are using Hotel Channel Manager are not required to log in individually to each OTA dashboard, in order to update room availability as well as price rate and let the Channel Manager do its job. 

The internet is a central resource for people to search for information. This also applies to the modern traveler, as they tend to research their destination, plan itineraries, and look for accommodation online. Therefore, hotels should fully capitalize on this opportunity by owning their own website.

Hotel Direct Booking is referring to the room booking received via the hotel's official website or via phone calls, emails, and walk-ins. This means that direct bookings made by the guests are without going through a middleman like OTAs which takes a commission from the bookings. A hotel direct booking is the cheapest channel for the hotel to receive bookings from guests, it serves the purpose to free commission which helps to maximize the hotel's revenue. 

Overview Domestic travel planning

Domestic tourism will be the first thing to recover from the 2020 pandemic that affects our tourism badly. While most countries are still closing their border, domestic tourism currently plays an important role for economies to afloat.

How you market and promote your business will determine how successful your business is. Marketing seems to be one of the most important elements in leveraging your business. In this article, we will talk about 5 common marketing mistakes made by hoteliers and how you can avoid them. 

Door lock systems in the hotel industry

Door locks play a crucial role in the hospitality industry. This is because of both guest security and hotel operation control. Guests do not like the idea of accessing their room using a physical key now, they have heard enough horror stories of unauthorized entries. A good door lock system ensures the safety of customers and secures their belongings. Safety issues can heavily affect a hotel's reputation.

But how does a hotel choose a door lock system? In this article, we compare different door lock technologies and listed the hotel door lock suppliers in Malaysia.