There are a lot of competitions out there among hoteliers, coupled with the fact that most hotels have to depend on OTAs to fill up their rooms, therefore diminishing their profit. It is then normal for hoteliers to think about things they can upsell or cross-sell in their hotel to bring in more profit.
There is a difference between cross-selling and upselling. When you cross-sell, you are selling a product or service that will complement the one that your guest already bought but when you upsell, you are selling a higher or better version of the product or service that your guest already bought.
Here are the common things that you can upsell at your establishment.