Front Office Management System
Back in the 1970s, the first hotel property management system was introduced. However, till the present time, not all hotel has one. A survey conducted on hotel management system in 2015 discovered that:
- only 34% of hotels used special software;
- 25% of hotels still depend on paper-based format; and
- 16% of hotels had no management system at all.
Hence, it can be deduced that there are still many hotels with a non-proper management system of which do not fulfill the criteria of a modern hotel. Thanks to the new-age trends in technology that has been a blessing to the hotel industry. The revolution of technology in the front office department has empowered hotel front desk staff to be more efficient, productive, and guest-centric.